Bought love seat and chair about 4 months ago 1500$ felt like i was being bit just thought furniture made me itch, but i recently discovered bed bugs crawling in and out. This house never had bed bugs, now they are in every room im sleeping on floor i threw out bed, and cant sleep again.

We went to purchase furniture on 12/31/09. We found a leather set that we really loved. We asked if it came in black, and we were told yes it did, but it would have to be ordered. They said it would take 8-12 weeks at the most to come in, but most times it comes in sooner. This was not a problem and so we ordered it. The twelve weeks was up March 31. The first week in April I called and was told that it would be here the following week. I waited 2 more weeks and called again. I was told it would be the following week. I then called the following week, and was told May 3rd. They assured me it would be here by then. I called May 2nd to make sure the date was still set for May 3rd and they said it would be in the store on May 3rd, an they would call me. No call came. On May 4th I called the store once again, and was told that it was in the "port" in New York, and would be at the store any day now. I asked to speak to a manager and was told that the manager couldn't do anything for me. I said that I was very annoyed and wanted to speak to someone in charge. I was then told the manager was busy and would call me back. No call came. A few hours later I called back again and asked once again to speak to the manager. I was told once again that she was busy. I then asked for cooperate headquarters phone number, and I was told that they couldn't do anything for me, and I should keep it local. I replied that I was told the manager couldn't do anything for me, and I can't seem to get to talk to the manager, and I wanted cooperates number. I was told the manager would return my call. I said that I expected a call within the hour. I waited and did not receive a call. I then got cooperates number and called them. They said that there really isn't anything they can do, that they are at the mercy of the vender, and have no control over whenever it comes in. I was then told that it should be here now by May 13th, but that date wasn't definite. I said that I should be compensated in some way because this is ridiculous, and I was offered a $100.00 gift card. I feel that this was not acceptable, and I just didn't even want to deal with this company any longer. I said that I wanted to cancel the order and have my money refunded, which is what I ended up doing. This company has AWFUL customer service, and didn't seem to care. I would not buy anything from them EVER! I also think they should change their slogan from "get your furniture in 3 days or less" to "get your furniture in 3 years or less" I should also mention that when I went today to the store (they wouldn't do the refund over the phone) someone else was calling obviously checking on their furniture and I heard the woman saying "well it didn't come in, and it's supposed to come in on Friday" so obviously I'm not the only one they are doing this to.

I ordered a sleeper sofa at the end of January. It was a special custom order with a coil mattress--which is a regular mattress with an inflatable air mattress built in which needed a pump. I was told because this was a special order it would take approximately 6 to 8 weeks. Upon delivery sometime in the middle of March--it was delivered--with the wrong mattress. I also ordered a matching loveseat--which came--without FEET. I immediately called the store--and was told--that a coil mattress is a special order--NO KIDDING!!! I knew that when I ORDERED IT. It took four weeks of constant calling and being given the run around to finally get the mattress--however, they did not bring the PUMP--which needed in order to inflate my special custom order mattress. I am still waiting for the pump to be delivered. I have been calling and getting the "manager" who is supposed to call back and never does. Warning: DO NOT PURCHASE ANYTHING FROM THIS STORE.

Salesperson rude..kept leaving us once a prior customer returned to pick out additional items. 45 mins wasted waiting for her.

When we were unsure about the size of a large piece, the saleslady informed us that we should order it anyway because of the sale, and there would be no problem with return. Ha!

First we had to deal with the store manager... after 5 phone calls, it was decided that I would be allowed to return the furniture.

2 weeks it took up space in my home, despite them knowing that I was scheduled to have carpet laid on that room. The third week my husband and son had to rent a dolly to take the 3 heavy pieces out to my garage. A total of 3 weeks of inconvenience.

Now finally, delivery date was set...between 8am and 1pm on my day off, a beautiful day that I could have spent outdoors with my family.

At 2:45 pm, I received a phone call stating that the men still had 3 stops ahead of me. Nice of them to call, finally! The little voice saying "I'm sorry" meant nothing to me.

Thank goodness, I purchased on a 1 month billing with no interest charge, and did not pay them anything. If it is that difficult for them to pick up their own goods, can you just imagine how they would be with returning my money!?!