My husband and I went shopping for a new mattress. We were very pleased with the selection and service at the Raymour and Flanigan in Freehold. The problem was with the delivery and the customer service dept after delivery. What a NIGHT MARE! To begin with the drivers acted as if they were unable to speak any english (how are they driving and how did they get jobs?) next they had NO tools to set up the furiture... finally they put a hole in my wall and ceiling and then tried to hand me a $20 bill and told me to go to Home Depot. The customer service dept referred me to their boss who was so NASTY that I hung up on him and phoned back customer service. They (the company) DID NOTHING! My poor sales person did try but he was the only one that made an effort to help us. The company NEVER paid to get the holes in my wall or ceiling fixed, that cost me almost $300. LONG STORY SHORT... I love the mattress, loved the experience in the store... BUT DON'T USE THEIR DELIVERY if you love their product find a different way to get it into your home because their delivery dept and customer service STINKS!

Less than a year ago, I purchased a sofa from Raymour and Flanigan. Recently, I noticed the cushions on the couch were wearing and falling apart. Still under warranty, I connected consumer service to have the sofa cushions repair. My experience started out innocuous; date scheduled and contact information confirmed. This was the last time I had any faith in its consumer service. The appointment was never met and after several call and emails to the Statford, CT service desk no one has yet to replied to me, explaining why they stood me up or trying to reschedule. While Raymour and Flangian may have quality consumer service in its stores (I had a great experience in the Yonkers, NY store), it saddens me that it does not stand behind its merchandise or value customers once the sale is complete. I would NEVER work with or purchase anything from them again because of the lack of respect if has for its customers.

I purchased a Tempurpedic queen size mattress set. I discussed the price with the sales person, who marked it down due to payment
in 30 days . I went to look at more furniture and the salesman said that he spoke to the store manager to see if she could offer a better price.
The agreed upon price was on my bill along with a sofa and recliner. The day the furniture arrived, only a mattress was delivered.
Even the rude, abrupt, angry delivery man agreed that since I was going from a full size bed to a queen, I needed the box spring. He called the store and I thought the box spring would be delivered the next day. The rude, abrupt, angry delivery man said that he was leaving the mattress.
I expressed my concern that I didnot have the room for it . He assured me that he found a place to lean it and it would be fine. He leaned it
half sticking out a window. It was too heavy for me to move so I was glad that it did not rain. The next day the queen box spring was delivered
by the local warehouse men who were very nice and apologized that it could not be taken upstairs and that I needed a split spring.
Why didn't the salesman ask the question ? Why didn't the rude, abrupt, angry delivery man not know this and tell Raymour and Flannigan ?
I then got my bill and the price of the mattress set had increased by $420 . The store manager told me that they donot discount
Tempurpedic and I would need to pay the added expense. How could a store tell you one price, change it due to their own problem and
then make you pay the extra money ? The manager told me that she spoke to the salesman and he would be reprimanded for the error.
Not my problem. I agreeded to the price, the salesman made a error on the receipt and the manager validated that he did discount the
set in error. Not my problem. Then the manager offered me a store coupon. Like I would ever step foot in the store again.
Later that week same set was on sale at Boscov's for less. I just purchased a chair from overstock.com and was well satisfied. Raymour and Flanagan does have competition out there who have better customer service and better prices. They don't seem to realize that they donot have a monopoly on furniture . As I shared my story with friends, family, coworkers, social groups and basically anyone who would listen, I was
told stories about their negative comments about the problems that they also experienced with Raymour and Flannigan.

Bought some new furniture there and very unhappy with the quality of the construction. Tired to get a refund and they were not interested in gearing my complaint.

I hope the Ceo of the company sees my complaint here and wants to help me with my problem.

We have made multiple purchases from this store over the past few years due to lack of options. In general, it is overpriced junk. We bought a couch that was comfortable for the first year or two, and then the cushions and pillows started to become limp. Both my wife and I work full time and are >175 pounds, so it is not a case of overuse or stretching the physical limits of the couch.

Then, we bought an entertainment center from them. During delivery, they broke one of the legs on the center stand and ignored it happened. When I found it, they said I didn't mention it during delivery (which I could not have done because it happened as they slid it into place and I didn't find it until I was hooking up the television a few days later) so nothing could be done. Replacement was out of the question as they did not offer this model anymore.

Now, we just bought a bedroom set with the promise of no interest until 2014, provided we pay the first bill on time. We did not receive our first bill which prompted me to call customer service. Somehow, they had sent the bill to our address from 2 moves ago, even though they had billed us correctly for the entertainment center at our last residence and delivered to the correct address both times. We finally received out first bill (technically our second, since the first went to the wrong house, which I managed to pay anyway over the phone) and lo and behold, there was interest charged. I called CS again and they said I signed up for No Interest if I pay the entire balance (over $3000) within 30 days. Now I am disputing that.

Also, the salesperson that sold us the bedroom set "no longer works there".

Nice.