Raymour and Flanigan sold us a lemon $3000 sofa. Delivery was incomplete, missing back pillows. We called customer service about the missing pillows, never heard back from them. The SECOND day when I actually had a chance to sit on the sofa, I noticed that the loveseat sank in near the arm rest. We called customer service, we were told that someone will come to repair it.
My wife flipped out, how can you send someone to repair a sofa that was delivered a day ago and is supposed to be brand new. They sent an inspector who told us that they have had numerous issues with sofa seats sinking. The customer support was pathetic. I would have rather purchased a sofa from a local mom and pop retailer. No wonder companies are going out of business.
Stay away from them.

their finance company is from India. When I called them, to tell them, I lost my job. They are all forgeiners. You can't understand them, and they can't understand you. I'm a american, and tax payer, and I have NO JOB. I want the job, that they have. They would not do anything for me, as far a lower interest rate. The min payment, for me, was $35.00. I could only send them $20.00. They charge me a late fee, and raised the interest rate. I was never late, but because I didn't send the whole min., they charged me more. I called the store, and they said, that I would have to deal with wells fargo, and they wouldn't do anything either. I will NEVER NEVER, buy from Raymour and Flanigan again. BUY AMERICAN and DEAL WITH AMERI CANS.

Well how do i begin this story***The poor shopping experience that i had at raymour and flanigan's store in Stroudsburg...the sales person was rude, a little old man with glasses who hasd an extremely bad odor>>>>>the experience had gotten worse when we started to discuss pricing and he brought in the blode hared blue eyed devil of a woman who knew nothing and could not make a decision to save her life...I will never BUY from them, Now i understand why my friends said"DON"T shop there

Bought furniture(bedroom set) 4 years ago when I was straight out of college. Didn't have enough money to buy straight out so opted to go the layaway route. I worked int he Schnectady, NY region then and happened to walk into the Raymour and Flanigan store just to check out layaway plans. I had not intention of actually purchasing the furniture right away. the saleman who greeted me was pleasant but with a shifty kind of appearance that I didn't pay much attention to at the time...in hindsight I should have! upon inquiring, he informed me that they didn't have any layaway options but that he could possibly help me get store financing. I agreed-BIG MISTAKE!!! I got approved for a $3000 credit line, and you can only imagine my glee! After walking around the showroom, I finally picked the bedroom set that I wanted and in my naivity, thought that I could come back probably the next day or so to finalize the sale. So I asked what the interest rate was and he replied "2%" very quickly while maintaining eye contact(didn't even bat an eyelid) I was overjoyed to say the least, because I mentally calculated that my payments would be very affordable. Fast forward to 45 days later...
Imagine my shock when the 1st bill stated an APR of 24%!!! it's 2% alright, but 2% per month!!! I immediately called the store demanding to speak to the salesman but was told that he no longer worked in the store. I explained to them what had transpired but they said that since I had signed the agreement, I was bound by it. I was fuming and my protests, of course, went unheard.
So 4 years and $94.00 per month payments later, I have finally paid off the furniture but have SWORN NEVER EVER to visit this shady company again.
My friends and family have been warned and thank God they have listened. Beware of those inviting ads on tv about no interest for such and such a period...complete lies.!!!
Lesson learned..take a deep breath and read the fine print

I spent almost $2000 on a leather sectional which ripped at the seam 15 months after purchase. It was in the corner section in the back so was not from usage. I called to have it repaired and was told I did not have extended coverage after 12 months but they sent a tech out to get a quote to repair. A week later I had a voice message saying "there is nothing we can do to repair it". Now I have a ripped $2000 couch that I thought was durable enough to last at least 10 years- I am disgusted that in this economy their customer service is so poor. I hope they go out of business - I will never, ever buy anything from there.