I had a business checking account at this bank. The officer had been telling me for months to open up a business savings in the event i had an overdraft in my checking. i took her advice and opened it up verbally. i still had to go in and sign the paperwork, but didnt have the chance. to make the long story short, $700.00 in overdraft fees later, I come to find out that the savings did not act as an overdraft and RBC will not reimburse the fees. I closed out my savings account, (i had more than enough money in my savings to cover the overdraft) . I have direct deposit 2x monthly, so the overdraft charges were paid for with the direct deposit. They still put a block on my visa check card even though I had paid for the overdraft charges, (which I shouldnt have) and had more than enough money left over. I called customer service, as I needed to use my card for gas to get to work and i could not have the card unblocked until 9am when the branch opened. So, in total, I lost $700.00 plus $300.00 being that i was at work late and lost 3 hours pay. RBC BANK IS A DISGRACE AND RIP OFF!!! They totally do not have the best interest of their customers in mind.

This bank has horrible customer service. They gave me bad information that cost me $550. When I told them about it, they blamed me and said I should just know how their bank works. I asked them to provide a service that other banks can do in 3 hours. It took them more than 4 weeks! When I call to get them to do basic stuff, they get extremely angry. When I told them I was going to complain to the BBB, FDIC, and the Consumer Protection Agency, they replied "Do what you have to do, I don't care." Here is their official response to the BBB: "We are unable to respond to the Better Business Bureau regarding this matter." This is a terrible organization. Avoid it at all cost.

I am a Canadian who set up a checking account with RBC Bank in the USA. I was maintaining a $700 balance as required to avoid service charges. I wasn't using the account, so apparently it became inactive and they started taking a fee of $10 per month. I received no warning that the account was about to become inactive. In fact, they had stopped sending me statements a couple of months before, apparently because the post office had returned one statement to them. This apparently caused them to stop sending me any mail at all. I feel that they should still have been required to attempt to contact me before starting to charge inactivity fees. It's not that I can't afford to lose $20, its the principal of the thing. I feel that they have acted in a negligent manner and have no right to have taken the inactivity fee without sending me notification.