I would like to share with everyone the hassle i been through with RBC bank, this is my first complaint i am ever writting, because they pushed me to the level i realy don't know what someone would do, ...i been a customer of RBC for about 5 years now, ...we wanted to open our bussiness and i went to RBC Brach on 32 ave ne in calgary, i opened my account with them and they told me i should only deal with moneris for the payment solutions, ...so i applied with moneris regarding this, .. after opeining the account with RBC i was quite happy and got all the money transfered from my perosnnal account to my bussiness acount, ..i asked the teller not to put any hold on the money because it was the same bank and we were just tranfering the money from one acount to the other account, ...she siad shoe won't put any hold on the money, i asked her that it wouldn't be a problem if i right a cheque now, ...she siad no it won't be, ...so i wrote a cheque to the construction company as a initial deposit so that we could start the renovation that needed to be done, ...the contractor was suppose to start the work next day, ...but he went to the RBC bank same branch to get the cheque certified, ...thay wouldn't certify it, ...i was waiting for the contractor to strat the work next morning, ...instead he came to tell me the bad news, ..and told me that he won't start the work, ...i tried to expalin it to him that this can't be right but he didn't listen and left, ...i went to the branch i couldn't beleive what they have done, ...i asked them what happend here, ...they passed me to the customer care lady, ...i was crying, ...she admitted that the HEAD OFFICE put a hold on the transaction, ...i asked her that the teller told me yersterday that there is no hold, ...she said that the teller how didn't certify the cheque made a mistake and made the call herself, ...she was suppose to check with ont of the supervisor and then it wouldn't have happend, ...she asked me if i wanted her to call the contractor to resolve the issue, ...i said yes, ...she called the
contarctor but he wouldn't come back, ...i was so upset that i wasn't satisfied with what was going on and i asked her that i want to talk to the BRANCH MANAGER he wouldn't even come out to talk to me, and just answered her that there is nothing he can do, ...i had to start working again to find another contractor, ...it took me two weeks to find someone to start work, ...that was intialy the time we were suppose to open the store, ...but got delayed, ...
Then i went to the branch again to sign the papers so that we could have our transaction machine, i signed the papers with ADAM at the barch and was told that the machine will arrive way before the opening date, and i waited for the time i was suppose to wait for the machine, ...when i called to see where it was, ...moneris told me that they never recieved the paperwork so they won't give me the machine, ...i went back to the branch to check, ...the guy i signed the papers with told me he forgot to send the papers, ...we only had 5 days left to open the store, i was trying to make sure that ADAM sends the paperwork, ...he even stopped picking my calls and never returned calls, i had to find someone else to help me at the brach ...after making several calls and making sure that moneris has the paperwork, we recived the machine 2 days after we opened the store, ...after that i was just using the bank for deposits and money transfers, ...
But recently i needed a credit card with higher credit limit becuase of my bussiness needs, ...so i applied over the phone, so i could avoid going to the brach because of my experience, ...but he told me i have to sign the papers at the brach, ...so PAUL called me and i went to sign the papers and was told i will have the card in two weeks, ...after waiting for the card for 4 weeks when i contacted RBC to see where my card is, ...i was told AGAIN that they never recieved the papers, ...so then they told me they will inquire what went wrong, ...and i got the call that the guy in the branch forgot to send the paperwork (even though it was a different guy) and it would take two more weeks to get the card, so i asked them to cancel the request, ...since that day trying to find another bank to deal with, ...that would apperciate the bussiness, ...which would understand that as a customer we are there to make them money.
in my uderstaning every bussiness is in bussiness because of it's customers, ...if there are no customers there wouldn't be any bussiness, ...what RBC is trying to send the messge that they don't need customers, ...it is just hard to understand for me.