RBS UAE

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Category: Business & Finances

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United Arab Emirates

RBS UAE Reviews

khan adil October 24, 2009

LIFE THREATNING

I would like to comment on the behaviour and dealing of this international bank name RBS. Which claims to be professional and provide quality products and services to their customers. I regret to mention here that it is not that, what this international bank claims.

I am a resident of Duba, living in Dubai for 23 years and employed by the govt of Dubai. I have a small amount of loan with RBS and unfortunetly due to sever emergency had to travel, during this time I missed my installments. To my surprise and knowledge now I have come to know that RBS have hierd a group of people in Pakistan who can contact your family and relatives in pakistan for recovery in a very illegal fashion, where the threat is very severe to ones life and also that the family members could be forced to detention without any legal procedures. The escape is only if one could deal with these groups on some percentage to get rid off. Is this how the international banks portry professionally. Is this how they will do recovery by using gangsters to threaten the whole family of the individual. I strongly take this matter up with the local authorities and with the international media. Life is first and over and above any price. 40, 000 dirhams is not more than any humans life. RBS must look into this serious situation as this is not the job of an international banking institute.

wajih1976 October 14, 2009

Poor level of Customer care

Hi there
I am forced to write this compaint with a hope to get some support from the central compaint cell; please have a look at the history and issues;

1) I joined one top line FMCG in Dubai back in 2006 - and as a happy account holder of ABN Amro Pakistan preferred only ABN AMro UAE for my salary transfer;

2) I open one master and one Visa Card - on which due transactions and payments were made

3) The level of service started becoming terrible as I had to wait for the statements, fax etc for long time and un attended

4) I finally opted for HSBC once I moved into the new Job back in 2007.

5) Since then almost two times people contacted me to offer smart cash loans and I took and paid as well

6) There was no follow up why am I not banking with ABN any more; though still usuing the credit cards and smart cash

7) For last many months the balance of my cards were not coming down and to mention you here the cards were not used for atleast a year coz they were expired.

8) Finally I called and asked them that I would like to settle the cards in full- They informed me over the phone one amount which I paid in full on the 10th of October

9) Today I asked the customer service and they again asked for extra 235 AED, to be paid and for the the Manager will call me back after 24 HOURS!!! he is not willing me to speak to the manager...A customer cannot speak to a complaint Manager if he is not satisfied with the phone banking executive - Mr.Sandeep

10) He also now informed me that as i Have not closed my Salary account so automatically the bank transfer the account on personal and start charging me 100 AED per month and have accumulated AED 2000/=

11) No Letter, phone call, show cause, information etc were made to myself for this effect - Why? the answer is that this is Bank policy and I should be aware...they are not liable to inform me???

Please accept my humble compaint..after paying all this years on my credit cards - and settling down in one shot...RBS is now asking for current account charges.

I may please seek your assistance to help me with this. I hope some one will consider one day why a customer moved to HSBC as a "status" account holder with huge facilities and customer service - I used to enjoy the same with ABN AMRO Pakistan, however, here in UAE - as a customer who has paid all cannot reach to teh Manager.

Looking forward for your help.

Syed Mohammad Wajih Uddin
Mobile: 0097150-8125074 (registered with the bank for all details)
[email protected]