RCA 50" HD / Model HD50DLPW165

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Category: Entertainment

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United States

RCA 50" HD / Model HD50DLPW165 Reviews

August 31, 2007
Poor quality and no customer service!
Dec 2004 purchased an RCA HiDef 50" TV - Model HD50DLPW165 for $ 2000. Jan 2006 the lamp went out (apparent common occurrence) which cost $ 300. Aug 2007 the "Digial Module" went out - $ 475 for part, $ 175 for labor. That's $ 950.00 in less than 3 years (what's next?). Contacted RCA numerous times - Result: Computer generated e-mail acknowledgment thanking me for my interest and referred me to their service provider Thomson Network.

Went through the 800 voice-mail-maze which referred me to another 800 number - on where I could find a technician. (Thanks but that was accomplished when the lamp went out). Disappointed in the quality of the TV and the lack of any customer service from RCA or Thomson. Obviously I will never purchase RCA products.

I wish I did more research prior to making my expensive purchase - er, mistake.

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