On July 12, 2008 would be my sixth time to have share with RCI and arranged an accommodation in Risata Bali Resort &Spa, Bali, Indonesia. Kindly be informed that I have been insistent by the RCI's office assistant instructioned during my request to get the resort in Risata Bali our first arrangements we are 5 persons (including my three children) so actualy we're 5 (five) and always with 2 bedroom, kitchen and all facilities, sharing laundry, gym nice swimming-pool etc,
I made sure and have directly called to Risata Bali Resort requested if 2 (two)bedroom hotel are available for that period, positively as their responded are available with 2 bedroom hotel for 5 person (07/12/08 through 07/19/08) as long as RCI could afforded for me plus 4 person.
As usually and erlier I have paid $199.00 for booking two bedroom at Bali Risata Resort with kitchen but RCI has decided
and only one bedroom without kitchen at Risata Bali Resort.
I have been loyal and proud for being members of RCI but this time I got disappointed, no better choices and accepted the offer. I feel so reluctant and stressed, but I always be and being alert with high moral ( to calmed down my self) that RCI should be more respect and understanding of a certain guaranteed with rules, regulations and full standards, come on man this is an American big company, how could you do that..?
" Anyhow, your prompt attention on this matter would be highly appreciated",

God bless America and blessed weekend.

We went to stay at a RCI time share at Paramount Walton Hall and Hotel Warwickshire. The accommodation was dirty and in desperate needs of refurbishment also no heating on. When we approached the Manager Mr Peter Watkins he agreed the accommodation was below par and in need of refurbishment and that RCI were fully aware of the state of the rooms but could offer no recompense or alternative accommodation. When the time share was taken out we understood that the accommodation would always be of a certain guaranteed standard. This certainly fell well below. I am not even sure it was legal as the electrics left a lot to be desired with wires from the hair dryer exposed in the bathroom.

RCI are nothing more than a bank trying to take as much money from you as they can. Ludicrous annual fees to be a member, for which you get a periodic magazine with resorts that when you try and obtain a transfer week, the answer is same too frequent "nothing available" If you do find a place you then have to pay a ridiculous $199.00 for booking a non home resort!
Trying to book at your home resort is nearly as bad. We just found out from our home resort owners that we can dump RCI and book through them as they only give RCI a few vacancy's per month, which we are doing. This is the way to go if you are happy with going to your home base and not having to pay a $99.00 to RCI to do that! and lets face it, RCI can't/won't get anything elsewhere anyway!

In May 2007 I received a friendly reminder from RCI that my membership was due for renew and was offered a 5-yr for $69/yr or somewhere around $350. I was told that if I renew that I would get a "cruise" voucher good for up to $1200. I requested clarification about the "up to" comment I previously heard and was told that at the conclusion of our conversation that I could be forwarded to the cruise department for further clarification. This was only a bad sign of things to come as it became very clear the cruise department and RCI customer service appear purposely disconnected. Let continue. I was also told that if I deposit my Maui, Hawaii week that I would receive a 2nd bonus week that could also be used in conjunction with the first one, thus having up to $2400 toward a cruise (remember this). I purchased the 5yr membership, but was not forwarded to the cruise dept. I submitted my form to the embassy kanapaali beach club to bank my week and receive a 2nd cruise voucher and received a confirmation of the successful bank to RCI. Now RCI tells me that I already banked my week in September 2006 and I became outraged since I never banked the week! I had to 3-way call the embassy in hawaii and RCI customer service with a supervisor and YES RCI then validated that I infact did not bank in September 2006. The bank was confirmed as May 11, 2007 and a cruise voucher was apparently shipped to my address and would be received a few days after the first one arrived. Three weeks later, I contacted RCI because I never received either of the vouchers that were supposed to arrive within two weeks. A couple more weeks passed and I received the first voucher. I let a couple more weeks go by and called RCI about the 2nd voucher only to be told the 2nd voucher was not valid because I banked in Sept 06. Here we go again. I went around with RCI eight times, included Embassy again and spent over 3 hours on the phone and was promised each and every time that a voucher would be sent to me but it never happened. Finally I was given a voucher activation number and was told to call the cruise department to activate it. I did so only to learn that only one voucher may be used per cabin, they expire in 12 months from activation and may not be used together. WOW. What was I fighting for? I called RCI customer service back and was told by the customer service about the lack of communication between them and the cruise department and cruise department as well as the lack of training received. The rep talked about the hardships their customer service staff had to deal with regarding the cruise voucher promotion and he ultimately provided my with yet another voucher id and I did contact the cruise department to activate successfully, but I will not be using two cabins and have absolutely no idea about the true value of the voucher(s). I know this may be getting boring, but please stay with me because part 2 is worse. We now have a 5 year membership with RCI and I contact them to make arrangements for a southern california timeshare in Anahiem or somewhere close to Disneyland in late July. I am told there is NOTHING available. The first reason, noone in So Cal gives up their timeshare! However, they offer to sell us a week at the Peacock Suites hotel in Anahiem, CA at a higher rate than if I booked the hotel myself or went through expedia. I declined the offer and booked through expedia. Now, not only do they take my RED week in Maui, but they have nothing to trade in return and we out of pocket over $1500 that should still be in the bank making money. I canceled our 5yr and will most likely never use this crooked service again. You'll have to agree that RCI is definitely NOT the well-oiled machine that should be able to put your trust in as a timeshare owner. I'll close this out by mentioning that I've received many phone calls from RCI about renewing my membership and I take the time to tell them about my experience only to learn that it was my fault for not having booked a year in advance. WOW, do they need some competition! I really don't know what to do with this...

Mark in Savage, Minnesota.

RCI called early one morning, 1/07, to tell me my membership had expired 9/06 due to my previous payment, made over a year before, [paying it through 2009] being rejected by my credit card company. I asked how could this be as RCI had my card number on file and I always keep the card balance at zero. They told me RCI probably transposed a digit and that's why it was rejected. I had recently sold my timeshare and RCI membership to a friend, who was out of the country on business for 5 weeks, so was worried he would return to find he had no RCI membership as I had promised. I paid $229, for a 3 year membership, paying the membership through 2009. Several days later I received a letter from RCI saying my membership expired 9/06 and I could get a 3 year renewal for $178. The buyer of my timeshare and RCI membership returned from the South Pacific and informed me that the RCI membership I transferred to him was processed 12/06. I called RCI and was only sent a partial refund. They agreed it was their error in charging me but said "you agreed to buy it... under the terms and conditions... there is nothing we will do for you." It took over a month to receive the remainder of the refund, this after many phone calls and emails. I can no longer recommend RCI due to their poor customer service.