Reach Local Reviews
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nolongerquiet
March 20, 2011
Cloned my website without permission
Reach Local cloned our hotel website in collusion with Blizzard Internet. We never authorized a mirror website and they built it anyway. The website was a replica of our website without our correct phone numbers or email. Our web traffic was diverted from our paid google ads to this clone where Reach Local was monitoring our clients and harvesting our traffic data. Worst of all Reach Local and Blizzard Internet paid each other with our ad money and the clone website didn't work. Hotel guests were unable to book rooms because the technology errored out at the credit card processing. Hundreds of hotels and resort were involved. The broken credit card processing cost each hotel in tons of lost revenue and aggravated guests. If it wasn't for the lawsuit filed by our company Blizzard Internet and Reach Local would probably still be up to their outrageous behavior.
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unhappy business owner 2
January 4, 2011
CREDIT CARD ABUSE
WHEN ASKED TO END OUR CONTRACT THEY CHARGED MY CREDIT CARD FOR AN ADDITIONAL MONTH
OF THEIR SERVICE.
BEWARE WHEN ALLOWING THESE PEOPLE HAVE YOUR CREDIT CARD FOR AUTOMATIC MONTHLY RENEWALS!
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Mike Loomis
September 13, 2010
Can't perform
STAY AWAY FROM REACH LOCAL! I was running my own Google Adwords campaign for four years with with an average of 60 visits a day for my small kitchen & bath showroom. I had a visit from a Reach Local salesman that said he could also bring me Bing/Yahoo and other search engines for what I was paying for only Google. Nothing could be further from the truth, in the first 2 1/2 days I had a total of 14 visits. I immediately sent them a certified letter firing them from doing my online advertising. That was the Sept. 3 2010 and they are still running my account and won't stop and today is Sept 13 2010. They are still running about 13 visits a day how pathetic! I hope I don't have to get an attorney involved to make them stop. STAY AWAY!
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mad as hell II
April 27, 2010
click fraud
I tried reach local and were promised an increase in traffic to my website throue search engine marketing. I gave them a shot for 3 months and did not really get any more calls than I was getting before I tried them but all I did was spend a lot of money finding out what kind of scam these people are running. Now I am getting like 40% click fraud from this company obviously they sit around and click my website all day. Seems to me they would and could find a better way to spend their time. This is a bunch of crap. I hope that this company and their employees can sleep at night knowing what they are doing. I am setting up an online campaign with att and they have a click fraud department I hope that we can expose this company to the kind of business ethics that come from midieval times. Shame on you scam artists you will burn in hell someday. Yhere should be a law against the click fraud artists STAY AWAY FROM THIS COMPANY THEY ARE OBVIUOSLY LOWER LIFE FORMS MORE LIKE POND SCUM OR LETS SAY BOTTOM FEEDERS THAT IS ALL I HAVE TO SAY ABOUT THAT
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ErkHtr
April 19, 2010
No one is perfect
http://www.complaintsboard.com/?search=at%26t&everything=Everything
http://www.complaintsboard.com/?search=superpages&everything=Everything
IVE NOTICED THAT EVERYONE COMPLAINS ABOUT EVERYTHING!
Get a life people- you cant please everyone 100% of the time.
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SoCalBikes
April 14, 2010
Rude Sales Person
So this guy with "Reach Local" walked into my store and told me he could improve my SEO, online traffic etc. I asked him to email the appropriate person at my company who makes these decisions for my stores. He emailed my sales and marketing department and called me to follow up. Here's where it gets funny:
ME: Hello, thanks for calling
Reach Local Sales Person: Hey, I just wanted to follow up with you on the email I sent
ME: Sounds great, the people in my marketing department will review your email and if they find it compelling will certainly get back to you.
RLSP: Well who can I contact over there and talk to in person?
ME: They get a lot of solicitation each day and prefer all initial correspondence to be done by email for this reason, but I assure you, if they are interested in your services they will contact you.
RLSP: Well that sucks I am not a solicitor, i came into your store!
ME: I'm sorry that's just the way they prefer to handle things.
RLSP: So what the hell do I have to do write them a poem!?
ME: Ummm, I'm not sure
RLSP: This is ridiculous! I came into your store! I mean, how compelling can I be in an email!?
ME: Ummmm, okay thanks for calling.
RLSP: Yea.
I then proceeded to Google their business and big surprise came upon this, glad the guy was such a jerk before I decided to do any business with them. Sounds like this place puts a lot of pressure on its sales people.
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Big Prints
March 31, 2010
Misrepresentation
I signed up for their Search Engine marketing program (pay per click) because their technology and transparency seemed very attractive. Sure, their rates were high, but if they could deliver what they said they could, it seemed worth it. What a waste of $3000 - this was the most expensive lesson I'vve learned. After touting themselves as the experts, they then went on to ask me for my list of key words I'd already been using on my own pay per click programs. They also told me I had to shut off all my other advertising I was doing online so as not to interfere with their program. What this lead to was our business phone NOT RINGING at all as they told me to be patient and let the campain ramp up. After two weeks of no results, and many missteps on their end (which they admitted to) they kept telling me to be patient. Well, after 6 weeks and hundreds of dollars and no results, and admitted mistakes on their end they refused to refund any of my money. They did let me out of my contract one week early, but this was the biggest waste of money I have spent in all of my years running a busniess. This was also the worst customer service experience I've ever seen. They actually told me, yes we made the mistakes, but no, we do not hold our people accountable for those mistakes. Unbelieveable. BEWARE!
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Annoyed Cust
October 8, 2009
Scam
Don't buy the hype. Don't buy the lie. The pitch was that we woul maintain or even improve our results with our pay per click adversising. They managed to cause us to lose over $100, 000 in sales via thier "optimized system" for a $500, 000 company to lose that much is crushing for us. Now i am having to hire lawyers and fight it in court.
We are currently in a contract dispute and if i can save any companies from having to suffer like we have it will feel a little better.
They will pitch you 6 months or 12 month contracts that are total BS. The time has no bearing on the contract it is the $ amount. All of which is buried in the fine print.
THEY ARE A HUGE WASTE OF MONEY AND DO NOT DELIVER ON ANY PROMISES
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Tree Service
April 23, 2009
Rip off
I own a med size tree service. I have used a couple of companies for cpc advertising and have been successful with it. Reach Local contacted me, asked for an opointment to come to my house and show me how they could help me by managing my cpc campain. They said that they would get better results for less money. They hard selled me into signing a 3 month contract for 1500 a month.
I am now in the third month and am completley furustrated with the level of disservice that i have recived. They are charging me $9-$12 for the key words that i have been paying $3.50 for for the last year through other companies. They refuse to make any corections in my bill and it seems that they enjoy the level of frustration that they are causing. I have called my way up the chain at reach local and they basicly pass the phone around the office and get a good laugh at my expence. I have been in business for five years and this is the bigest mistake that i have made bar none.
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Overcharged-customer
April 19, 2009
Excessive charges, no customer service
Company promises advertising on Search Engines, as stated on their website:
"Technology To maximize the value of each advertising dollar, our patent-pending technology intelligently selects media, then tracks, optimizes and reports results for local advertising campaigns".
YET DELIVERS - far less.
Company does not follow advertisers written intstructions as to search phrases to use, charges excessive rates for the ads, fails to provide minimal customer support.
Company also attempts to charge for campaigns beyond the contract terms and fails to deliver minimal customer service.
Representatives are argumentative, obnoxious and refuse to admit to well documented mistakes and over charges.
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