ReachLocal has been paying one of my employees a commission (unbeknownst to me until recently) for the PPC ad management they had done for my company. They claim they were unaware their commissioned agent was my employee. I suspect otherwise, that ReachLocal's business model is to have as many agents as possible, and look the other way regarding this sort of issue. Anyone else out there have a similar experience (someone you pay to work for you is also being paid by ReachLocal)? I'd love to hear about it.
Gary Kawesch
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This company is absolutely awful. I was suckered into a contract with them to run a PPC campaign for me. However, should have done my homework ahead of time. They have numerous complaints from former clients and employees regarding their business. Not a single person I spoke with in their office had any real clue as to online marketing. The manager tried to step in and help the rep out because he knew the rep lied to me as to the capability of the company and couldn't answer basic questions.

They do not do Split testing, they cannot test abandon rates on webpages or shopping carts, they do not know what keywords are leading clients where on your webpage. The pitch total accountability yet you have to demand to see the keywords. When I saw the keywords that were "working" for me, the top ten included my company name in some variation. Really? No kidding. People searching my name want to do business with me?

I got out of my contract because they refused to remove my company name and I went back to running my own Adwords and have had more success...Do yourself a favor, do your research, pick a REAL SEM firm to do business with and AVOID REACHLOCAL AT ALL COSTS...SCAM ARTISTS