I ordered this product after seeing it on television and how fast it prepared meals. I placed the order via telephone and was under the impression I was only ordering the machine. The package came as shown on television, but also came with additional re occurring charges that I did not authorize. I finally called in January 2010 to inquire and was told they would cancel right away (still no explanation of why they were charging my account without permission). With my busy schedule I was not able to get back to the post office to return them due to work hours and post office hours. After receiving three more packages and three more charges I called to ask for pre paid postage to return the items and to also ask why they were still charging me when I cancelled three months ago. I was turned over to a very rude "supervisor" who said there was a computer error hence the reason I was still receiving the unwanted/ unauthorized items. She said I would receive credit for the last two but no more, I asked why she said they have a 30 day refund policy. I advised I should be exempt from that due to never giving permission to charge my account monthly, she had no explanation. She said the reason it was still charging my account was because due to a system error the computer did not fully cancel me, I said that is not my problem I did my due diligence and now you all must do yours. I told her to send me postage paid envelope and I would return them she said the customer must pay for the return. I could not believe what I was hearing, first you fraudulently charge my account and then you want me to pay to have the item shipped back to you who made the unauthprozed charge not once but fou times total. Makes no sense at all. The product is only mediocre and the customer service sucks.