The quality of food in the Real Canadian Superstore had been in decline for a while. At first, it was still tolerable. Vegetables would go bad within the next two days after purchase, well what can you do, just eat it right the way. Then it became worse when the vegetable is actually rotten when I tried to use it immediately after purchase. So I decided to avoid fresh food. Then I bought some per-packaged cookies, and when I open it on the next day after purchase, it looks like there are bacteria growth on it! I can't believe how poor the quality control is. Just because the grocery is cheaper at Superstore doesn't mean anything at all! You ended up wasting money, time, and may even endanger your health.

About a week ago was my boyfriend's birthday. One of his friends gave him a video game for the PS3 as a present. After my boyfriend opened the present they realized that the plastic security enclosure was still on the package, the person who bought it didn't see that they left it on. It was bought in a Superstore out of town and it would be inconvenient for my boyfriend to go all the way there to exchange it (he needed to remove the security case and exchange it for the same game but for a different console) so his friend gave him a copy of the receipt and they figured it would not be a problem exchanging it. Personally I didn't think it would be a problem either. I worked in a retail store for 6 years and cashiers forgetting to remove the anti-theft devices is fairly common.

Anyway, he first called the store he intended to go to and explained his situation to the customer service rep. She said it wouldn't be a problem and he confidently went to his local Superstore to exchange the game. After getting there, the girl he spoke with over the phone started helping him but after short while the manager on duty came up and started verbally abusing him. Angrily the manager asked, “is this a joke?”. My boyfriend began to explain the story again. After indicating that it was a birthday present, the manager cut him off and asked again if its a joke. My boyfriend, not a young child (He's 27 years old), was being yelled at as if he was a thieving brat. The manager even threatened to call security and have him arrested. He kept claiming that “we wouldn’t sell this like this”. At this point another customer had began to wait in line at the customer service desk. Richard (the manager) once again launched into a verbal tirade, accusing my boyfriend of stealing the product, saying “[he] would not accept the return”, and asking to “please leave the store” as “you and your friend” are no longer welcome here.

My boyfriend was infuriated, not only was he still stuck with a present he couldn't use, but he was publicly yelled and humiliated by a manager of a store where we both shop quite often. And the claim that they wouldn't see it like this is ludicrous too. People make mistakes, especially teenage cashiers working for minimum wage on a busy Saturday afternoon.

Anyway, we emailed the complaints department explaining the story. They got back to us saying they are going to investigate the matter. It took about 4 days before the district manager got the case and called back. In all this time, no one had even spoken to the original store manager, Richard, to figure out how he could treat a customer that way. The district manager did say that he will speak to the manager on duty that day and get them to exchange the game and give a free game to compensate for the inconvenience. Once again my boyfriend went to that store. This time, a different manager on duty did exchange the game for him but said that he doesn't know anything about a free game. He said that he can't "give products away" and defended Richard's behavior since some people do try to steal.

The most outrageous thing about this is not the fact that Richard didn't want to do the exchange. It is the fact that with no proof whatsoever (and actually proof otherwise because what thief would call ahead to explain) this manager thought he had the right to yell and humiliate a customer in front of other employees and customers. He did not take my boyfriend to a private office to discuss the matter, he didn't offer a solution, he threatened him and kicked him out of the store. And after all that, so far there had been no consequences for this manager whatsoever from his boss (the district manager) or the complaints department.

Needless to say that we will not be shopping there anymore. We can't deal with a company that refuses to take responsibly for its mistakes, first the anti-theft device being left on, then their manager's awful mistreatment.

I work at the Real Canadian Superstore in Winnipeg for about 3 years now trying to pay for my school and a car.

I started in the garden center then they moved me to produce. In the garden center after one week my boss quit and my new boss didn't talk to me at all or say anything to me. They transfer me to produce when they closed the garden center.

In produce if a customer has any kind of complaints my bosses will hide or they will tell them to go to customer serves make a complaint about an employee. One of there flyers had 10lb bag of white potatoes on sale a few days later they put in the paper that it was a misprint. When that flyer sales ended the next day a customer came to me and ask were are they told him that it was a misprint he said in a loud voice "no its not its in your flyer" I showed him the 5lb white potatoes and he still wanted the 10lb so I got my boss and he told him my name and he should go to customer serves and make a complaint about me. If the boss likes you he doesn't care how your tables are or how the quality is. A customer has a complaint about the quality it will get blamed on a person who is going to school.

Another thing is they find cleaning anything is a waste of time and money. The only time there is any cleaning is when there is a food inspection at any store in the city. We just had a federal election so I email all the big party's about how clean it is there. All party's sent "Thank you for your past email in support of healthier Canadians and they sent there platform'

There is also alot of talking negative about us to even the new employees by the bosses, full timers, and the people who has been there for 10 years +. Right now they are talking about that I'm gay, I wear makeup, I watch gay porn, having people tell me that this guy wants to go out with me no that guy wants to go out with me, get that cock out of my butt. The head boss is now telling me that when I quit there will be a party here.


The only thing loblaw cares about is your money nothing else. They don't care about there employees or there customers just the cash.