On Tuesday, May 3rd, two school age girls were outside of the Real De Minas restaurant selling coupons for a fundraiser. I bought these coupons and one of them came with a coupon for a “Buy One Entrée and get the second one of equal or lesser value free” at Real De Minas. The only stipulation to the coupon was that it had to be used after 4pm and could not be used with any other coupons or offers. On May 9th I went back to use one of the coupons and before the waitress took our order, I asked her if we could use the coupon and she said yes. I also ordered a beer with my meal.
After the meal, the waitress came to our table and told us that the manager of the restaurant (his name is Ociel Luevanos) said that the coupon was not valid and they were not going to discount the meal because the beer that I ordered happened to be on special that day and since I got a discount on the beer that it invalidated the coupon.
We tried to talk to the manager and state that we frequent this restaurant often, and that he would be losing a customer and he replied with, "That's fine, " and shrugged his shoulders and walked away. He would not talk to us and basically ignored us and walked away. He did not offer to charge us full price for the beer or anything so we can use the coupon. He had a very bad attitude and was very rude. To top it off he initially made the waitress tell us we could not use the coupon, and it was obvious she was very embarrassed and felt bad about the situation. This manager did not even apologize or try to explain the situation. We didn't realize that just because a beer is on special that day (which was not told to us when ordering) invalidated our coupon or that drinks had anything to do with a coupon that is specifically for an entree. When we were leaving we asked for his name and he told us his name is Juan and that he is the owner. However, he handed us a card that said he was the manager and had a different name on it (Ociel Luevanos). All in all, after coming to this restaurant many times, we will no longer be. Just seeing the way this manager/owner runs is business just goes to show that they do not value their customer's satisfaction. Not to mention if the company is going to advertise with coupon books they should at least honor their own ad.