When informed of your intentions to place a charge for a renewal I told you by email no to do it.
Unfortunately your services were confusing, most of all difficulty to communicate with any one withing your central office. I don't need that.
I have enough headaches to add another and on top pay for it...
The proof that you are toooo into what Norton wants and your clients do NOT matter...is the fact that you went ahead and did it...RENEWAL in spite of my warnings.
How could you be so absolute petulant and ill mannered?
The unexpected charge will make other charges go unpaid and create nonsufficient funds and unnecessary extra expenses which I will be billed for...
All because some one in your accounting department doesn't listen...

You must take the charge of $ 59.99 out of my credit card immediately.
I am upset enough to to do what ever is necessary for you to HEAR me once...at least.
So let's end our relationship correctly, shall we ?

Carl Klappenbach