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September 21, 2008
UNABLE TO CANCEL ORDER
Had second thoughts after I had signed up for Real Player add ons did not realise it was going to be a monthly subscription, so I tried to cancel nothingon line or is it me.
I received my bank statement yesterday wondered what this RN TONEPASS was used Google to search and wow I didnot realise there were others like me
Please advise
On Monday I am contacting my bank to cancel the monthly payment
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August 15, 2008
Chargers that I was not aware of
Chargers of 14.99 began showing up on my charge card from RN SUPERPASS FROM REA. I was unaware that I had given or signed up for this service. I can only figure that it was some sort of miss leading way in which I would have given this information. However, I was able to get an agreement to get a full refund within 7 to 10 days. This is some how tided to Real Player. So I would caution anyone about Real Player.
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August 11, 2008
Did not subscribe to RN Real Player Superpa
Unauthorized charge without notice and confirmation!
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August 5, 2008
stop charging
i don't have realplayer in my computer and i'm not download anything but they are charging me money from my credit card so i want to stop charging . i want to cancel all service and contracts so please help me and stop charging me money i'm not affordable person. thank you
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June 30, 2008
Unauthorized charges
I got charged 14.99 for RN Superpass. I tried to install the Superpass but it didn't work. Not at all!!! Now I got charged for a program that I could not even install. Real Player has a terrible service.
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June 11, 2008
Unusual Charge to My credit Card
I noticed that RN*RN TONEPASS MAY 866-420* HAS DEDUCTED US DOLLAR 4.98 FROM MY CREDIT CARD ON 8TH MAY 2008 UNDER TRANSACTION REFERENCE NUMBER 050902000807 361. THIS IS ILLEGAL. IF THERE IS SOME SORT OF REGISTRATION DUE TO WHICH YOU ARE DEDUCTING PLEASE CANCEL THAT REGISTRATION AND DO NOT CHARGE MY CARD AGAIN. IF YOU NEED ANY CONFIRMATION, PLEASE WRITE AT MY EMAIL ADDRESS PROVIDED ABOVE. THANKS.
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February 15, 2008
Unauthorized charges!
I did not authorize Real Player to deduct funds from my account and I did not order the service that they are charging me for.
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January 31, 2008
Can't play purchased music!
My biggest complaint with realplayer is that I can't play purchased music. Most of the time I have used 'free credit' because I have Superpass. When I try to play any of my purchased music I get one of three messages: "We can't find the music", "This is a Rhapsody download and you can only play it after you log into your Rhapsody account" They don't tell me I bought it there, just that I downloaded it from there. This is interesting because I don't even have Rhapsody. I couldn't have downloaded it from Rhapsody. They have told me that I have downloaded it from RealPlayer. I didn't know you could even download music from RealPlayer without buying it!. And through out all of this they keep telling me that I have "insufficient rights" because I haven't paid for this music.
We have been going rounds for 8 months. They keep telling me I have to prove this. I have sent them copies of what is on "My Account" on Realplayer, that shows what I have bought when, and for how much. I have also sent copies of the messages I get when I try to play the music.
They have told me I need me I need to uninstall the program and install it. I have done this at least 12 times. And I have even more problems now. Especially with the new edition. Every time I open this It tells me I have to uninstall Realplayer and install the new edition again. I have also been told me that since I have the free edition I can't play my music on it.
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