My email to the rental company...

I would strongly advise you and your managers to review your policy of
inspecting homes before they go into the rental program. I have a high
degree of knowledge of OSHA standards and health concerns due to animal
feces imbedded into the carpet from managing several pet friendly resorts.
This was a safety hazard for my family and thus the reason why it had to be
cleaned professionally. The evidence was evident and should have been caught
by whomever you designate to inspect your rental homes. My carpet cleaners stated the carpet was never professionally cleaned rather only vacuumed. If the home owner is
unwilling to pay them I would strongly urge your company to cover our cost.
While it may only be a few hundred dollars, it is the principal that is at
stake here...

Should I not get reimbursed for this expense, I will take other measures to
collect. You cannot honestly believe anyone would move their family into a
home that had health concerns.

With that said, I have also not heard back from you regarding the water
damage caused by the washing machine overflowing. The longer you wait to cut
out the damaged drywall, the faster mold and mildew will grow (IAQ and
respiratory issues), thus again causing health issues for my family.

I normally do not take such drastic actions as my time is very valuable due
to my work but I stand for doing what is right and I hope your firm does the
same.

Response from Rental Company

My name is Armin Tehrani and I am the property manager for this property.

The condition of this property prior to your move in passed and exceeded the HUD HQS. The carpet was cleaned and I personally was at the property about 2 weeks before you moved in. I didn't smell any odor coming from the carpet and carpet was in good condition. Although we acknowledge that the carpet had minor stain and was noted in the property file, there was no evidence as to what stain was caused by. You didn’t have an authorization from us nor the owner to hire a carpet cleaning company and therefore you are not due reimbursement. Your lease clearly states on line number 15 that the lessee acknowledges and accepts the existing conditions of the unit to be rented as is.

OSHA stands for Occupational Safety and Health Administration, the key word being “occupational”.

I have scheduled my maintenance crew to call your wife and schedule a time to take care of the ceiling either today or tomorrow.

On a final Note, your threatening and bullying emails are not acceptable, will not be tolerated and should they continue, will not be answered.