Mike Holland
Customer Service Manager
Realty Trade
14 E. Washington Street, 306
Orlando, Fl 32801

Dear Mike:
I am writing to express my continuing dissatisfaction with your company’s service, marketing my Time Share Property in Kissimmee Fl at the Vacation Village at Parkway; Account Number; 2009154782 & Listing Number: 93864567. I entered in a contract with Jeff Hall on or about Apr 2009 under the auspicious for my wife’s vacation to Nicaragua and pay the upcoming property taxes & cleaning fee. In Sept I began inquiring about the rental and received a report that;
Name: Evelyn Bonanata
Email: [email protected]
Rental budget: $2500.00

Original offer notification was sent to this email on: 08/12/2009, 08/28/2009, 08/28/2009, 01/28/2010, and 01/28/2010.
Was interested in the property and I e-mailed het on Sept. 3 2009 with no response from her, again on Jan 26 after our conversation and no response and the final e-mail was on Jan 28, 2010 again no response. My inclination that this is a bogus e-mail so that you may say the marketing contract is fulfilled and not refund clients money I know if you had the money taken out of the money when it is rented you would work much harder to market it and you client would be more inclined to be satisfied, but I see you get the money up from under the auspicious of a refund but then there was never really the possibility of a refund was there?
After several conversations with your customer section and I always got the same response and after that I contacted the Better Business Bureau in Orlando Florida and found out the there have been numerous complaints about your practice close to 200 and with the conversation with you stated they were resolved, satisfactorily or unsatisfactorily and if satisfactorily resolved for who you or them. I bet you got the keep their $900.00 too.
Since September 2009 I have began requesting a refund and when I was finally contacted from your customer service dept they stated that I am not entitled to a refund till December 2009. So on Nov 23 I contacted your customer service department by you web site contact and requested a refund and now you say that I have to fax so what else has changed I am now requesting a refund because the unit has not been rented and something has come up that I need the time share and in order to utilize it I must pay the property tax & cleaning fee. I need my $900.00 refunded to me so that I may pay those and bank it with RCI.
Please call at your earliest convenience. 575-624-1568. A copy of this letter will also be sent with a formal complaint to the Better Business Bureau in Orlando Florida.
Sincerely,