RealtyTrac
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Category: Business & Finances
Contact Information
United States
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RealtyTrac Reviews
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Dharma19
July 10, 2011
Refuse to refund, bait & switch
I agreed to a seven day trial with RealtyTrac. First, the promised information was not there. Secondly, when I went to cancel, I could not log in. I called and got an answering machine and no one called me back. What a nightmare. I am referring them to my state consumer protection board if they do not refund the entire amount that they charged to my cc after they were given appropriate notice. There was an article written by The Oregon Herald, a major newspaper about these people in 2007 where the reporter came up with the same problems. Interesting, isn't it? http://www.oregonherald.com/n/special-reports/real_estate/realtytrac.htm
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RedJ76
May 7, 2010
Beware
Realtytrac offers a free 5 day trail. I canceled the free trail within 5 days but $59.95 was still charged to my credit card. I called and thy claimed I signed up for coaching and didn't cancel it in the time. They did agree to refund my credit card for the unauthorized charge. However, you will not be aware of the unauthorized charge until you see your credit card statement.
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homebuyer
February 27, 2010
PEI Coach Network sign up
I too was stupid to sign up for the trial subscription to RealtyTrac to see if they really did provide additional foreclosure information not available elsewhere - not really, just packaged a little better. I got sidetracked and was a day late in canceling the trial subscription so I figured I had wasted $49.95. To my surprise my credit card also had the additional $59.95 charge from PEI*Coach Network . I immediately called the phone number on the credit card bill and fortunately there were no problems in canceling the (real estate advisors) subscription as well as submitting a refund request. I went back to the RealtyTrac.com site and went through the signup pages again up to the payment page and carefully read the Terms of Use and did not find anything that hints at signing up for another service. Hence I do believe there is some misconduct involved in this automatic signup. The RealtyTrac Terms of Use does state "Member who posts Member Content on the Site or any RealtyTrac-controlled or sponsored website, including without limitation, properties for sale, hereby grants to RealtyTrac the right to distribute, by e-mail or otherwise, all, part or a modified version of such Member Content to any third party, including any media RealtyTrac may deem advisable in its sole determination for marketing purposes." --i.e. a pretty stong anti-privacy statement.
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kissassony
December 26, 2009
Fraudulent Release of Credit Card Information
Like may other unsuspecting previous subscriber to Realtytrac, I just learned that REALTY TRAC releases your credit card information to third parties without willful or explicit authorization.
I canceled my subscription to Realty Trac in April 2009. In May 2009, I was billed by both Realty Trac for $49.95 and discovered a new charge of $44.95 by a shadow company of Realty Trac called REPROMO in LAS VEGAS NV (REAL ESTATE PROMOTER).
I have since learned that this company uses your credit card information provided by Realty Trac upon canceling your Realty Trac subscription without your explicit written or verbal consent.
While I do not recall ever selecting the option for this service, nor would I have selected this service had I been provided the opportunity, it appears that Realty Trac is responsible through either deception or unlawful representation.
While the Realty Trac billings stopped, this shadow company has continued to bill $44.95 per month.
I have contacted my Credit Cards fraud unit and am filing a complaint with the BBB. Unfortunately, I am stationed overseas in the military which complicates attempts to resolve this issue. I am contacting the SJAG office for further action.
CONSIDERING SIGNING UP FOR REALTYTRAC? CAVEAT EMPTOR!
Russell
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nelly nell
April 28, 2009
HOUSES LIST ARE NOT REAL
I SIGNED UP FOR THE FREE 7 DAY TRIAL, I COPIED SOMELISTINGS FROM THE WEBSITE SO I COULD HAVE WENT TO VIEWED THE PROPERITES. i WENT TO MAPQUEST ONLY TO FIND OUT THAT NONE OF THE ADDRESSES WERE REAL. tHEY ARE POSTING THE CORRECT STREET NAMES(SOME STREETS WHERE FAKE)WITH FALSE ADDRESSES!
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Abby Deans
April 9, 2009
fraudulent 7 day free trial
I tried to create a 7 day free trial account to use realtytrac, a website which provides information about foreclosed properties on the market. My acount never worked, and I have never logged successfully logged in to the website. You are supposedly able to cancel your subscription on line, but I could not because my login didn't work.
The 7 day trial lapsed and I called when I noticed the $49.95 monthly charge on my credit card. I was able to speak to a representative after just 5 minutes or so to cancel my subscription (although they charge a $5 fee to cancel by phone), and then I was transferred to another line to speak with customer service representative about my refund and waited on hold for over 2 hours before I was allowed to submit a request for a refund. No big surprise, They have refused to refund the full amount although I have never used the service, not even once.
Do not use this service, they are out to rip people off. And at a quiet $50 a month, they are making a bundle.
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Kurt D
March 28, 2009
Free Trail has hidden charges
Continue to charge after free period. Very difficult to cancel. No answer when phone is called.
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