Was called and offered a guarantee to sell our timeshare within 6 months or we would get a refund. We paid $1295 on a credit card. 6 month went by and we received 2 offers which both email addresses were bogus and they had no phone numbers. I called in and asked for help on both occasions and was told this happens and just wait for another one. I emailed 3 days after the contract expired and asked for the refund. Then called a week later to verify they got my email. I was told they had it but to call back in a week. I called back as told and then was told I needed to fax a letter to them but was not too late. I needed to do this within a week of expiration. I then printed out my email and faxed it to them. Called back and was told that now they would not give me my refund because I needed to send them a certified letter within the week of expiration. Then I called back and got another story from another person stating that I had 2 offers and that was reasonable amount so they would not refund because of that! I told him about the bogus emails and was told that was not their problem. I fell so dumb!