I rented movies from them in march of 2011 and in may they want to charge my checking account for movies already paid for...They charged me $17.28 for the first time i swiped my debit card and they charged me $16.20 the second time i tried. They said it was from movies i rented in march..REALLY? I looked at my bank statement and those movies had been paid for already. Be careful with redbox. Their customer service reps are really rude and so is the supervisor amanda that i spoke with. I will never use red box again.. RENTERS BEWARE!!!

My son went to rent movies for us and used his bank card, when he got home we could not view the movie do to all the scratches on it...No way to complain and still being charged for the movie.

Redbox charged me 26.44 for a returned movie not only did I pay for the one day I had it I paid an additonal 26.44. Finally after they realized the error I was credited the 26.44 but they caused a overdraft fee that they would not reinburse and was questioning my banks ethics for not reinbursing me for their error. They have lost my business forever even if I have to pay more for a movie rental. I rented several movie a week from them 2 to 3 times a week. I got I'm sorry and you are a valued customer. Clearly Iam not .. Buyer Beware I heard of these horror stories and now its happened to me.

50 days ago, I returned 2 movies, one was rented from a local Red Box, and the other was rented from the local DVD Play machine. I was not aware of it, but the dvds were switched in the cases, and when I went to the Redbox first and put the movie in, the return was accepted, and I then went to the DVD play machine at the other location. When I attempted to return the DVD Play movie, it kept rejecting the movie with the error it "was not a DVD play movie"

I then called DVD customer support, and the tech said I should have returned a different movie, and that the one I was trying to return was no the one rented on my account. I asked them how to get the movie out of the redbox machine, and the tech said to call redbox customer support, and that however many days I was later charged, that DVDPlay would be willing to meet me halfway on that charge. I was impressed with DVDPLay...well when I called REDBOX...lets just say that after 50 days, 6 frustrating telephone conversations, a total of 45 minutes on hold, and a small aneurysm later Red box's own Super jerk Patrick, who is supposedly the highest ranking supervisor at his location, tells me "he is sorry, but there is nothing he can do for me in this situation"...no "I apologize for the mixup on why we have never located the movie, or how about some free promo codes, or we can credit your account, no nothing but an agravating "I'm sorry there is nothing we can do" I then called backl DVD Play, who found this unbelievable too. That a "larger" company such as RedBox would seemingly be so uncaring to their loyal customers. I say "loyal", because between my entire family (brothers and sisters), we used to rent approximately 100-200 movies from them a month (I have a large family). Poor Patrick...thinking he is being a good "company man" and squeezing a lemon to get lemonade...little does he know who my uncle is...oh...its not going to be good for Patrick, and expecially for RedBox, when he gets this...Lets just say he is Federal HEadhunter of sorts, that goes after companies that practice unfair consumer trade practices.

All this coming down the pipe to redbox...for a measly $26.83 that I was charged for my own inadvertant error.
Feel especially sorry for young supervisor patrick, because when the wave of this gets to RedBox corporate...and all of the trouble this type of unfair consumer trade will cause them...poor Patrick will be demoted or l"let go"...Patrick...or employees like him...USE YOUR HEAD...COMMON SENSE...Was your job...your companies future worth it?

American Business has got to start doing better customer support...follow-up on their employees, and listening to customers, instead of reading prewritten, speeches, or saying what they are trained to do...deny deny deny

America is FED UP, and some of us HAVE VERY POWERFUL GOVERNMENT CONNECTIONS!!! ;-)

Oh yeah...I called DVD PLay back, and they credited me 13.42, and gave me 10 free rental promo codes...and they are out a movie...what can you say about a company like that.>>BRAVO DVD PLAY...youve got all my future business, as well as my families now!!

They claimed I didn't return dvd's reted from them and I was charged $52.44 for this even though I returned them, but they offer no form of receipt when they are returned. Do not rent from these people. I have seen muliple complaints about this company online for the same thing, someone should investigate their business practices.