Several weeks ago I rented a couple of movies from the scam box, I returned them on time.Today there was a 50.00 charge on my account for 2 dvd's. I had noticed a lot of 1.06 charges on my account repetedly! We used a lot of the free dvd rental coupons yet still I keep seeing the charges.I reread the coupon .Yes, they are SUPPOSE to be free, with 1.00 charges occuring after the first day.I thought" Oh well it's only a dollar." This happened several times -again, one dollar for one day. No. big deal; The kids enjoyed it.Then my friends said "hey those FREE coupons you gave us for FREE DVD rentals on McDonalds products charged us too.Explaining my outrage to a coworker after coming from the bank today, he nodded" Yep did the same thing to me, after about 3 months of renting they charged me for movies I returned that they say I never did !I called their number an incopitent beotch answered the phone, agreed to credit my account for 25.00 and would have to look at the inventory which may take 5-7 days! Well Scam box doesn't know it, but their going to give me all my money back !!!

I was looking over my credit card charges over the last 90 days and noticed that Red Box has over charged me 6 times out of 19 transactions! Charges were $26.50 $4.24 $25.44 $2.12 $18.02 and $18.02. Red box has over charged me over $80.00 in the last 90 days. I have no idea what I got charged before this. I can't believe I didn't catch this sooner.

I am calling customer support to find out if they can fix this or not. The call is documented below.

-Made my call at 9:00PM EST
-9:12 Reached an agent (Angel)
-I am getting told that I did not return movies.
-Supervise is telling here that these are valid charges and they are going to "check the machine" at one of the locations we used to return the movies often. Errors happened at multiple locations.
- 9:28 and she is still check with her supervisor.
- 9:31 Said they checked the machine and there is nothing wrong with any of the machines. I am now back on hold.
- 9:36 getting a supervisor on the phone so I am on hold again. She is saying that movies that I returned were never rented again so I must not have returned them.
-9:39 Angel is transferring me to Nick, she transferred me to herself and put me back on hold to check the extension.
-9:40 now talking to Nick. I'm asking for my credit card to be removed from your system. Was told by that another movie that I returned has not been returned. I will be getting a call with in 7 days to let me know if they can find the movie.
-The call has been ended 9:54. The call id was 4472316

I hope that if you have ever used red box that you check your fees asap. I am still in shock that I got ripped off this bad and am calling my credit card company to dispute the charges.