Red Lobster
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Category: Entertainment
Contact Information
Surprise, Arizona, United States
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Red Lobster Reviews
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Lizzi from Ca
July 11, 2011
Treated Badly
My husband and were on vacation in Suprise Az. and ate at the Red Lobster July 2, 2011. I was warned that there is racial bias in Az., but I didn't believe until I ate at this particular establishment. I began to feel uncomfortable by the staff and manager and their lack of friendliness toward me, they were cool and unwelcoming. I ordered my meal, but the staff did not interact with me after that, my husband was asked how he liked his meal many times, the manager also came to our table and conversed with my husband. The manager talked to my husband as if my husband were eating alone. The staff made no eye contact with me, and did not smile. I thought this was the 21st century and all customers were welcomed. I felt like crying, because this has never happened to me. The color of my skin should not dictate how I should be treated. I am well educated with a Master's degree. I work hard and deserve to be treated with respect and dignity.
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mary jo winkler
June 13, 2011
lobster and fish
My husband and I went to Red Lobster for lunch i order crunch fish fried i was very disappoint i remember back when fish was great ...Now it's like if i ordered and frozen dinner...for fish...My husband order Lobster did not have enough to eat didn't enjoy his meal...never again...we told our neighbor about it ..actually they told us the same thing... we spend 55.00 that wasn't worth it never again...San Antonio texas @ Walzam...
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Margaret D
March 28, 2011
Poor service
Three of us gals..went to lunch yesterday at the Red Lobster in Lansing, MI..How dissappointed we all were in the service..We arrived about 11:30..our waitress Alexandra T.took awhile to get there..then seem to dissappear..she brought our water..we ask for some bisquits..she brought the water ..forgot the bisquits..finally brought the bisquits..left...didn't show up again..then finally came to take our orders..then was quite awhile before we got our food..all in all it was a very dissappointing day..service wise...the food was good..but the service was poor.
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Louisiana gal
January 8, 2011
Steamed lobsters
They refused to serve us steamed lobsters whole. We have gotten 2-3 lb lobsters each, steamed whole at Red Lobster for years. If this is a new policy, then we will take our business some where else. An average dinner for us is at least 2-3 hundred dollars. Please let me know. My mother went to this Bossier location and ordered a lobster dinner, and when they presented her with the lobster that was broken in half, they were rude and the manager said she must pay for the meal. She didn't even want to eat it, but bought it and left. We have 2 birthdays coming in Feb and need to know if this will happen again
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Skif
October 20, 2010
Never again
I called the location to let them know that I was coming in with two birthdays I was celebrating. My daughter's was that day, and my husband's the next. When we arrived, I made sure the hostess had the note available for our waitress. My daughter already knew we were there for her birthday, but my husband had no idea this trip was him as well. After finishing up with our meals, the waitress asked if we wanted to order dessert. Confused, I got up from the table to ask her about it. At the moment she was helping another table so I grabbed the attention of another server. He then explained that the restaurant doesn't provide free dessert for birthdays, but they would put a candle on whatever we order and sing Happy Birthday. Of course, I declined the offer. I was really disappointed about this because there are so many restaurants I could have chose, but I chose them. We rarely go out to eat, and when we do, it's not an expensive place. After getting a bill for over $70, not including tip...you can't give us a free dessert for some birthdays. I will never go to their restaurant again, even if not a birthday.
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susan waters
June 14, 2010
FOOD
MY NAME IS SUSAN WATERS- 6 SHUMAGIN CT. GREENVILLE, SC 29605. MY HUSBAND AND I WENT TO THE ABOVE LOCATION TO CELEBTATE OUR 20TH ANN. ON JUNE THE 11TH. WE HAVE BEEN MANY MANY TIMES AND ALWAYS ENJOYED THE FOOD UNTIL THIS LAST VISIT, AND THE FOOD WAS TERRIBLE. WE HAD A SHRIMP TRIO PLATTER AND AN ADMERIAL'S FEAST PLATTER. OUR BILL WAS RIGHT AT $50. A TOTAL WASTE OF MONRY FOR US SINCE WE BOTH ARE ON LIMITED INCOME. WE JUST WANTED A GREAT MEAL FOR OUR SPECIAL DAY. WE COULD HAVE WENT SOMEWHERE ELSE BUT WE HAVE ALWAYS LOVED RED LOBSTER FOOD. IT WAS AN UTTERLY DISSAPPOINTMENT FOR US. THE SEAFOOD TASTED RUBBERY AND OVERCOOKED, MORE LIKE PREFABBED. MY HUSBAND SAYS HE WILL NEVER GO THERE AGAIN, AND WILL TELL EVERYONE HE CAN HOW HORRIBLE THE FOOD WAS THERE. I HOPE YOUR OTHER RESTURANTS AREN'T AS BAD AS OUR VISIT WAS.FEEL FREE TO CONTACT ME IF YOU HAVE ANYTHING TO SAY ON THIS MATTER. SIGNED, S. M. WATERS.
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MarcS23
January 18, 2010
Take out order
Called in a take our order something I do twice a month.
As usual was asked what I wanted, sides, name and phone number.
Then told 20 minutes or so which is normal.
I arrived to be told no order had been called in.
I then whipped out my cell phone and showed him call history with Red Lobster call.
Very least this establishment which I was frequently could do is offer an apology and or a discount for inconvenience.
Had they done either I would continue to redeem my credit card points for Red Lobster gift cards.
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Christie Anderson
July 14, 2009
Terrible Overall Experience
Our family has always enjoyed Red Lobster however on our last two visits to this particular Red Lobster was very disturbing. The wait staff was acting in such an inappropriate manner that we ended up leaving before our entree's arrived. We are a family of 6, we have four children ages 15, 13, 10 and 7. After witnessing the flirting between the employees and several slaps on rear ends while we were eating our appetizers we decided to bring it to the manager on duty attention. We were extremely dissappointed to find out that the manager that approached our table was one of the main persons involved. She was very rude and acted as if this was a natural behavior for her employees. She never apologized, so my husband and I along with our four hungry children left. I wish someone could get involved to make necessary changes as we enjoy eating there and it is the only one within 30 miles from our home! PLEASE HELP THEM! Customers are always supposed to right however working in the restaurant industry I know that is not always the case. I did not think it was fair that your employees and especially management subjected my children to witness such behavior on what should have been a NICE FAMILY DINNER! Thank you for your concern
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RED LOBSTER CSCO COMPLAINT
July 4, 2009
SERVICE
WE ARRIVED TO EAT AT 3 PM ON A FRIDAY. ABOUT 10 TABLES IN RESTAURANT WERE OCCUPIED. WE WERE TOLD THERE WOULD BE A 10 MINUTE WAIT. I ASKED A DISGRUNTLED "MANAGER" WHY THERE WAS A WAIT. SHE SAID BECAUSE THE WAIT STAFF WAS ONLY ALLOWED TO SERVE THREE TABLES AT A TIME. INCREDIBLE. OBVIOUSLY THEY DON'T CARE ANYTHING ABOUT CUSTOMER SERVICE. ALSO, I ASKED THE WAITRESS FOR TARTER SAUCE INSTEAD OF THE COCKTAIL SAUCE SHE BROUGHT AND MY HUSBAND ASKED FOR EXTRA COCKTAIL SAUCE. SHE TOLD ME TO GIVE MY EXTRA COCKTAIL SAUCE TO MY HUSBAND AND SHE THEN BROUGHT A VERY SMALL CONTAINER OF TARTER SAUCE...ACTING LIKE IT WAS A BIG IMPOSITION. WE EAT OUT FIVE TIMES A WEEK AND THE SERVICE AT THIS RED LOBSTER IS THE ABSOLUTE WORST.
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R. Cotton
June 27, 2009
Do not work at Red Lobster Wauwatosa
When I worked at Red Lobster Mayfair on February 1996, The Multiracial Kitchen manager Johnny Moore, The black manager Ed Travis, and The white manager Brian are full of shit!!!They mistreated co-workers, They did not show co-workers the proper respect, Johnny Moore had me do Truck, Bake Bread, Do Crab Legs, and Scrubb the wall and floor with bleach, That was not part of my description.I was fed up the Kitchen Manager Johnny Moore and his actions and the management's actions.I called 1-800-Lobster and told them what happened, They did not do shit about the situation, I was mad and fed up with the bull shit and then What Happened was I quit and I never came back to Red Lobster!!! The waitresses were full of shit, The waitresses who were full of shit were Diane the white lady waitress was full of shit, Paula the white lady waitress was full of shit, Shannon Miller the white lady waitress was full of shit!!! After I quit Red Lobster in 1996, In 2002 Red Lobster put security cameras outside because co-workers, and customers cars were being broken into.Red Lobster Mayfair is full of shit.I recommened nobody not to eat there and not to work there.
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