My Mom and Dad bought a cake roll at Red Ribbon-SM Southmall. Both senior citizens, they asked that the 20% discount senior entitlement and the VAT be deducted from the total fees. The manager of Red Ribbon told them (with great conviction) that only a cake slice (therefore, 2 slices for both) will have the senior entitlement discounts and NOT a whole cake roll.

My Dad argued that what if they both can consume the cake roll in 3 days and would just like to buy the whole cake so they will not go to SM-Southmall Red Ribbon everday for cake slices.

Red Ribbon discounted only the Php300 (the whole cake was Php315) and did not less the VAT as what Philippine Law stipulated. I called Red Ribbon-Main office and, in fairness, Red Ribbon gave back what they owe my parents' with complimentary half-cake roll.

Red Ribbon explained that only Php300 is subject to the senior discount per senior citizen. Just wondering why Red Ribbon did not discount the whole Php315 when two senior citizens bought the cake.

I just want to post so that other senior citizens would be aware of Red Ribbon's policy on senior entitlement.