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Very unhappy10
July 19, 2010
Housekeeper stole my laptop
Housekeeper stole my laptop out of my room. I called manger of the location & he assured me that his employees do not steal. Well, I filed a police report with the Maryland Heights Police Dept. Upon their investigating, the housekeeper confessed to taking the laptop out of my room & she said that she got scared & threw it in a dumpster. Needless to say, my laptop was never recovered. I called the manager to inform him of the situation & he asked me not to call corporate; he would take care of it. Well, I called corporate anyway because I felt that request was a bit unusual. They ultimately reimbursed me for my laptop but I lost a ton of info & pics that the check they sent can not buy.:-(
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Mohammad Nadeem Khan
September 2, 2009
Refund Credit
I reserved a room for 5 nights through expedia. After checking in, I told the counter person that I'll checkout a day sooner and the person confirmed a refund for the fifth night since it was more then 24 hour notice. Now I am getting the run around. First they told me that I need to call expedia for credit. Expedia won't credit unless they get a credit and a confirmation from them for the fifth night. I called them back and now they are telling me that they get their money from expedia per reservation so it doesn't matter if I checked out early or had never checked in at all...
So, don't make reservation through expedia and don't stay at RedRoof Inn unless you know for sure that you are going to stay the whole time!!!
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