1-22-11Les schwab in La Pine picked up our jeep to be diagnosed to what the problem is, the problem that was supposed to be fixed on Sept 7, 2010 when they put new brakes on and that cost $613.24, which is fine then the trouble started. I called and told them there was a noise and they told me it was the brakes and it would go away. I finally convinced someone they had to pick it up and look at it again then they said it was the axle and that cost me $311.75 they brought the car back and I paid them by check and did not receive any paper work I asked and they said they had to take the check back first.

My friend said it was the Rotors and there was metal shavings visible in the whell opening as I told the gentleman who picked it up.. they called and said it was the front drive line, I told them to bring it back, because we couldn;t afford the 650.00, they offered to take $100.00 labor off the bill and I told them we couldn't afford it now. My wife talked to them and told them to fix their mistake and Gary hung up on her, she called back and talked to Isaik, after he was told to bring it back and hung up.They called less than 10 minutes later and said it was fixed. They said they put in a new front drive line, which you cannot do in 10 minutes, so they must have done it already and without our authorization and did not give up paperwork, and no paperwork on the last two reapris..

The last check I wrote to them was for $508.52 no paperwork...

They picked up the car at the Red Rooster Restaurant in La Pine they were suppose to their between 7-8 am came at 8:30am after we called them After a couple hours they call and say what needed to be done(which we already had it in twice before and they kept saying it was something else after saying they fixed it).

It seem to be something every time, but still the same problem. They did a Brake job and then it was supposed the front drive line(they changed the front axle, instead of the drive line. Still having the same problem, today they fixed it and charged us without authorization to repair. Brought back to the restaurant Still NO PAPERWORK, stating what they did, always came back with the car saying it was fixed, picked up a check and said couldn't do paperwork until they got paid to this day NO PAPERWORK.

Alot of people we have talked to told me about Les Schwab screwing people over and they now go into Bend to American Tire...I have been a customer of yours in La Pine for 14 years and alot longer over in the valley..

I have never been treated so badly by a company... They also told us that we need to have a meeting with Leonard on Monday.. We will not have a meeting with Leonard he is like the rest of them and he could care less about his customers and this proves it...We will not be Back to Les Schwab unless something dramactic happens will drive the extra to Bend...

Also when I talked to Isaik I asked him if this was worked on before and he said "YES" and I said then you should fix your mistakes...

Just want to let you know what has happened and how we feel about the situation. You could reply to us at [email protected] or call at 541-536-5181 7-3. And hopefull you will take this seriously because this was unacceptable...