Looked like it was a great idea - movies at the grocery store for only $1.00 a night. I have used it many times the past 2 years. However, one day I noticed Redbox charged me $24.99 on my credit card; when I called, they said I had not returned a movie I had rented. Problem was, I definitely returned that movie the next day as it was always been the case every time I rent at Redbox. Customer service claimed that the system showed that the dvd was returned only after 25 days later.

Even I did nothing wrong, I still got charged $24.99 with NO appeal. From hereon, Redbox loses another customer. I WILL NEVER RENT A DVD FROM THIS COMPANY AGAIN!!!???!?!?!

I've been using Redbox for rentals for the past six months. There are two kiosks in my supermarket and I found the service to be cheap and convenient.

Well, that was until yesterday morning when I checked my account and found a $52.44 charge from them.

I have successfully returned every movie I ever rented from them. The last time I rented, it was two movies for two nights and that should've resulted in two charges of $2.19. Instead, I was charged $2.19+$52.44.. WHAT A RIP OFF.

The worst part is that they haven't responded to any of the three emails I sent yesterday and it's been well over the 24 hour response window they have stated on their website.

They've left me feeling completely helpless over this, my bank says I can't reverse the charge because it's a debit card. It's just a mess.

I'M PISSED OFF and they have no reason for doing this. Even if they admitted that it was a mistake on their part and refunded me, WHO wants to deal with a company that makes THESE kinds of mistakes?

I'm so done with REDBOX. THEY are THEIVES