I rented a movie from Redbox. I returned it at 5:00 the next day. As this was 4 hours before the 9:00 pm deadline, I should have incurred no further charges for that rental. When I returned it, my card was charged a second time. I contacted Redbox through their website, and was promised a refund of the invalid charges. I never received the refund. I rented another movie, and this time was triple charged.

Redbox are complete jerks!!! I rented 2 dvds and returned them 3 days later, after i reached home and check my bank account it shows the funds was deducted. So the following weekend I went to get more DVDs and it show transaction was denied so I called and checked my bank account and I had funds in the account so I called Redbox customer service (straight dummies) and they told me "Oh you didnt have enough funds in your account and that we well try to take the funds out in the next 48 hours to reactivate your card" WTF

Will not provide managers names, phone numbers, corporate numbers
will not allow you to pay $1.08 on another credit card even with 6 $34 service fees been charged and each day another charge account is so red and will not let me use another card to pay the $1.08 even though I have rented over 400 movies in the last year. Something is very dirty about this company. I have never heard of ANY corp[oration that will not provide names of any manager nor the utter complete lack of help in the smallest way for even a good company. Apparently that is why Netflix has ads on Redbox compliant sites. I have never made a complaint before this. This company should be investigated and I am sure that they and their biusinesss model will not be in business by the end of this decade.

First off, what terrible customer service redbox has! I call in and talked to this agent name Dustin, and he goes onto say how these movies I've had out were returned after their return time being 9 pm. Bah hum bug ! i say! I totally returned before the return time and THAT DUSTIN KNOWS IT!!! Not only did he call me rude names, but he made me feel like I was the "ignorany yankee" at fault. its not my fault your machines fucked up, so why am I to suffer the charge?! I feel like so many others on this website, a victim.

Secondly, after disputing the charge I was transfered to a supervisor named Jesse, and ohhhhhh boy, that Jesse just doesnt know how to treat a customer like they should, when I explained my situation he just said " eventually refunding for courtesies like this is going to stop and unfortunatly today is that day". WHAT. THE. FUCK!>!>!/?? He had this matter of fact tone in his voice and it felt like Dustin and Jesse had ganged up to double team me.. and thats not how it should be, they have so much to throw around being a super big duty company that you think they could afford a 1$ loss.

Redbox redshmocks. im gonna steal my dvds from the internet!

Now this redbox, I had the pleasure of renting from them for quite some time now, all untill I had returned my movie and there was a problem. what kind of problem!? The kind of problem where they charge you 25 dollars for a returned movie kinda problem, but when I called in I had the unfortunate circumstance of having to deal with a rep named james. He had a nice voice, rather soothing actually; but when i told him I had of course returned my movie, he hummed and hawed and said no sorry the most he could offer me was a dollar refund... Thats preposterous! I exclaimed, and demanded a supervisor. A supervisor named jesse came on the line and it just felt like they were double teaming me the whole time! (and not in a good way) I say I say those two at the very least could have expressed some sincere empathy and appreciation, they just sound like a couple of redbox robots.

At any rate i didnt even get my full 25 dollars, Jesse didnt budge and just summarized what James said but in more of a schmoozin tone. Thats fine by me! because i really like bein teased while on the phone!
*clap* *clap* *clap* - good job redbox, yet another job well done - maybe you should start training your reps to do a little more less suck and a little more kiss my ass!