I rented a movie and was charged 3 times the rental. When I called to complain a guy name"Matt" claiming to be a supervisor told me that I should call my bank and use my Card insurance to pay me the amount - He said Redbox cannot make a mistake. - May be they should solve the problems in the the world! BTW Matt has no supervisor - No wonder he sounded lost. He did not even remember his last name. Good luck to all who use Redbox.

Worst Place to Rent DVD'd. 30% to 40% DVD's dont work...are usually scratched...Worst, even if one complains by sending emails, either they dont respond...or respond by cliaming the DVD is fine...or simply give u a damn coupon...I NEED MY REFUND...I DONT NEED THEIR DAMN Coupon to get another scratched DVD...Redbox company should be Blacklisted and fined heavily.

I rented 2 DVDs from Redbox on December 16, 2010. I returned them both on December 18, received a confirmation email and everything. Mid-January, I checked my credit card balance online before paying the bill and found I had a charge of $49.82 from Redbox. I called the customer service line and was told that one movie was returned on January 3rd and the second was never brought back. I argued, but they would not do anything. I tried to dispute the charge on my credit card, but they would not let me. Not once was I sent an email, or given a call from Redbox saying that my movies were not returned. I am a full-time college student working a part-time job. Obviously, if I wanted those movies enough, I would have purchased them for $17 each from Walmart or something and saved myself around $20. I am currently still trying to get my money back because they almost overdrafted my account by taking that much money from me. From reading other complaints on here, I can see that I'm not alone and that Redbox is a scam and needs to be shut down. I'll say one thing, I WILL get my money back, you can believe that. And I will make sure nobody I know ever rents from them again. They messed with the wrong person.

Well, my complaint is two-fold:
1) As dozens of other complaints I have read, the Redbox charging practices are at best, questionable. I have been charged $26.00 for a DVD that they claimed was never returned twice, and though they did credit my account once, I had to fight with them to do so. Also, on several occasions, I have not been able to return a movie because the machine was full or disfunctioning. Then after contacting customer service (which you only seem to be able to do via email) the best they could offer was try another machine, with no credit for the extra costs now incurred as a result.
2) My other complaint is this, after playing close attention to several different kind of movies, I found that Redbox has edited the language and content of their DVDs, including incredibly obvious voice dubs over profanity. I can't find anywhere on their machines or their site describing this practice (other than the standard "this movie had been modified to fit your television" that comes on most DVDs) so that the customer is aware of it upfront. I don't know why and I don't what the point of carrying R rated movies is if they are going to be edited for restrict language and content but it certainly is happening.
Originally, I was really excited about this service and the convenience it offered but now all it's proved to me is that if it sounds too good to be true, it probably is!

I rented from Redbox & returned the movie a few days late. Now I find a $50 charge on my bank account. When I called their "customer service" line they claimed I had not only kept the movie, but that I had rented from them 56 times!!! I don't believe they even have that many titles available. I've rented from them maybe 4 times at the most.

What a terrible service! I will NEVER rent from them again & I'm prepared to take legal action as well.