Redbox charged me $26 dollars for a movie I retured 2 months ago. Then they claimed they didn't charge me and my bank made an error. Then they found the movie and sent me a apology e-mail with a virus in it. The Redbox company cheated me and they are crooks

About a week ago, we noticed our checking account had been overdrawn by $49.00 and the charge was for Redbox. We have always returned the rental within the next 3 days to avoid such a charge. I called the 800 number listed on their site and spoke with a woman who couldn't even find any record of us ever renting a movie from them. I asked to speak with a supervisor, and approximately an hour later she was able to find our account. According to this so-called "supervisor", our account showed that all movies had been returned. She asked me to fax a copy of our bank statement to correct the issue.
The very next day, we received a SECOND charge for $49.00 and I promptly called them back. I spoke to a different representative who had no trouble finding our information and informed me that 4 movies had not been returned. My first question is "Why did our account say we were in the clear one day, and the next day say we had failed to return 4 movies?"
Due to the charges imposed by redbox, our account was overdrawn by numerous NSF charges. We are now down by $200 and redbox still refuses to refund our money. We will not be using redbox ever again, and urge everyone else to do the same.

I want to warn all would be RedBox DVD renters of some unethical practices by this company. Some have already written of not being able to get refunds and having fees accrued even though the machine was broken and would not take DVD's back.

I just experienced an even scarier prospect. RedBox has just charged me for a DVD five months after I rented it - claiming that I was never charged. They state this even though I have an e-mail from them stating that I was charged and the e-mail has a transaction # and billing # - they didn't even want to hear about that.

My credit card company denied the charge last week 'cause they said the way it was submitted was unusual and strange. I told my credit company that I had not rented a DVD, but for some reason yesterday they went ahead and approved the charge. When I questioned RedBox tonight, they initially had no idea what they were charging me for. Then they went back several months to a time when I rented a movie for the same amount of nights as the current charge and stated, "that must be a charge for las April".

Only thing is I have had DVD's out for the same amount of nights on other occasions as well. They just basically pulled a date out the air and said - well, that is what the charge is for. The representative was horribly inexperienced and did not have any idea what she was doing.

I am going to have to do some research now - something not easy for me as I am disabled and currently not doing well. I have to find out if it is even legal for a company to charge you five months after the fact - just cause they happen to have your credit card. I also have to go through the trouble of fine checking my credit card bill - in order to see if they actually did charge me at the appropriate time (April). According to their own records they did - but they claim those records are just telling me that they "will charge me in the future" not that they have.

So I guess they think that they have till forever to charge me whatever!! Certainly this can't be legal.

The other issue that is unethical with this company is that they don't keep up with the quality of their DVD's (in terms of wear and tear). I had two DVD's that I was unable to watch recently cause they were so damaged. Yet they would only give me a refund for one night on each (I had them each out for a few nights).

There was no way for me to tell if they were damaged until I started watching them - one was damaged after 20 minutes, the other after about 40 minutes. So beware - if you do decide to rent from RedBox - they may charge you for something months and months later (with no explanation) and they don't stand behind the quality of their DVD's. In either situation the customer is the loser. Better to go with Blockbuster online or Netflix. This turkey (Redbox) claims to be inexpensive - but they will steal the shirt off your back!!

So yeah don't rent from redbox took $100 so I called they can only refund me $40! Called them to ask WTF they said nothing they can do but refund $40 back. WHAT????? $60 for a movie that I turned in but was a LITLLE late. You can't charge what ever you think fits your budget. Now I have to wait 4 months before I get my kids school clothes money back.
WARNING !!! Do not bother with RedBox.
Go to there facebook account you will see hundreds of stories just like mine in their discussion forum.

I rented 2 movies from redbox one day and the following day went and returned them. Well its a month later and a charge of 26.00 has shown up on my debit card statement as pending. Well I called redbox customer service and they claimed one of the movies was never returned and they have no record showing that its been rented since. The representitive claimed they could do a one time credit of ten dollars but that was it.. I told her I was going to dispute the charge with my bank. She told me to go ahead and do that. What a scam redbox is!!