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Juan Beltran
July 26, 2010
DVD fee charged
I just noticed a $25.56 charge on my CC initiated by REDBOX . After simply talking to a rep( 866-733-2693) and explaining my side of the events, my account was credited the $25.56 plus the rentals fees.
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JP-R
July 22, 2010
Unauthorized charge of over $25
I rented one movie on July 19, 2010 and returned it on July 20, 2010. First I was charged $1.25 for a $1.00 rental then they fixed that. On July 21, 2010 I was then charged over $25.00 by RedBox. I had not rented any movies from them and they over drew my account. They said there was nothing they could do until the refund posted and it wasn't their fault that I received an overdraft. They didn't care that I needed that money to put gas in my vehicle to get to work, or care that I would be unable to get to work. They didn't care that they embarrassed me. I am filing a class action law suit against them for unauthorized transactions to my account.
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lewis28
July 21, 2010
Bad DVD
So I decided to check this RedBox out and got my movie.. Went home to watch it and it wouldnt play... I looked at the DVD and it was all scratched up so I called RedBox and it took me 15 mins just to get someone to answer.. When they did they were nice and gave me a promo for two movie rentals. So I took this DVD back and got another DVD.. Some movie though.. Well to my surprise it was the same DVD because it wouldnt play at the same spot... They put the DVD back into rotation at the very top so the next SUCKER!!! can get it... Never will I use this RedBox again... Remember...U GET WHAT YOU PAY FOR!!!
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h1775
July 14, 2010
False Fees
Returned a movie to a different RedBox, they showed was not returned an charged me $25. Two days later my wife got charged $50 for two movies the did not show returned at the same machine. The customer service people insist there is no way whatsoever the machine could have an error. I recommended a physical inventory, but they insist the machine could never ever make a mistake. They insinuated we kept the movies, and only refunded half of one of the $25 fees. I am going to BBB next, then Attorney General after that.
DO NOT USE REDBOX, they rip you off!
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Ms. Wanda
July 7, 2010
Billing
I rent from RedBox using 2 separate cards on 1 particular card i received a bill from RedBox in the amount of $103.68 for 4 movies that they say were not returned. The movies were originally received on June 10 and returned to a slow processing kiosk on June 12. they looked @ both my accts & saw that i have returned every last movie i've rented within 1-2 days then said they would give me $40.00 back, which i refused. They are ripping people off and I'm not letting them continue to use my funds 4 there own personal gain. Something has 2 be done, and besides they will not let you speak with a supervisor stating "there are no supervisor's here @ this time" after he had just said he talked with his supervisor & they said to offer me $40 return..
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RKrafty
June 25, 2010
Charges after I returned movie
I went on vacation to Pigeon Forge, TN and tried Redbox (for the first time) at a Krogers. We returned the movie the next day. I subsequently got a charge for 5 nights. We were actually back in FL so it was impossible for us to have been late returning the movie. Anyway, they gave me a credit but the line level customer service was not good (the Supervisor was better). Just note, there is a flaw with the machines. Be careful. I doubt I will use Redbox again.
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Mercc
June 24, 2010
Sad and disappointing result with no attempt made either to listen attentively or resolve the problem
I contacted Redbox after an unsuccessful attempt at entering a free rental code received on my cell phone at one of their Redbox stations. The code was still in effect at the time and I had it ready to recite to the customer service representative. It was a simple request.
However, after speaking with David and then escalating to Dallin, in Seattle, I was told that they had no intention of helping me. A very poor customer service ethic was in evidence and it was almost as if they were "tag teaming" the consumer to prove that they could be right at the risk of losing a customer. Very poor communication skills and no knowledge of consumer advocacy and retention. Mitch Lowe needs to know about where he is failing his consumer base.
Sad and disappointing result with no attempt made either to listen attentively or resolve the problem!
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Livon
June 17, 2010
Bad experience
Redbox charged me three days of use for a video that was supposed to be free to introduce people to their product. And I didn't even get to watch the video.
On top of that when I called to ask for the $1.36 charge to be removed, I was treated poorly and rudely by the woman who answered the phone.
I would NOT recommend this service based on my experience; there are a lot of options for watching movies.
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n2dawds
May 20, 2010
Overbilled!
Redbox overcharged me for a DVD ("Sherlock Holmes"), stating I had kept the movie for 10 days, when in reality I had only kept it for 2. I called customer (no) service immediately after discovering the charges, and they offered me two free movies, which I declined. I will not use there service again. I'm sure 99% of the time, it works well, but beware for overcharges!
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MICHELLE CRAWFORD
May 19, 2010
OVERCHARGING
I RENTED REDBOX MOVIES FOR MY DAUGHTERS BIRTHDAY. WHICH WAS APRIL 8 TRIED TO RETURN THEM REDBOX WAS BROKEN. CALLED CUSTOMER SERVICE SAID SHE WOULD TAKE THE CHARGES OFF. DIDNT HAPPEN. TODAY WENT TO BANK TO GET MONEY AND THEY HAD TAKEN OUT 72 DOLLARS FOR THE MOVIES, SO I CALLED CUSTOMER SERVICE SPOKE WITH ROBYN AND A SUPERVISOR TODD SAID COULDN'T DO ANYTHING ABOUT IT. ITS A BIG RIP-OFF. I DISCOURAGE ANY ONE FROM USING IT.
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