Redbox had a terrific thing going (and drove all the other video retailers nuts, and most out of business!). But alas, now that they're gone, Redbox hopes to capture their 'lost/forgotten' business, i.e. the older movies that were popular 5-10-15 years ago. What's the gripe? They are doing it at the expense of confusing customers!

Instead of putting the year of release, they're putting all the old movies in the new releases--fooling--as in, deceiving, the customer into believing it is a brand new movie. UNFAIR!

Case in point, The Gift. This was a good movie released in the 1990's. In late 2009, Redbox puts it in with its New Releases without announcing or putting an original date of release. The result, many (most?) people renting this movie believe their getting a new movie ... instead of Redbox's release of an OLD movie. That's deceptive and unfair, isn't it?

Why don't they have the integrity to state the "original" release date and let the consumer decide whether she/he wants to rent an older movie--instead of one they are claiming is a New Release. Shame on them.

Maybe if enough of us regular users complain, they might get the message and STOP this deceptive business practice.

Purely a scam artist. If you don't receive an electronic receipt for your rentals you'll end up being charged $26.10 for every DVD you rented even if you honestly returned them. They will just claim that you never returned them and they have no choice but to charge you for the DVDs. I'm pretty sure there are hundreds if not thousands who have been victimized by this kind of modus operandi by the REDBOX company. BBB (Better Business Bureau) should take action gainst their fraudulent charges to all innocent customers who has been victimized!

I have rented maybe a dozen movies or so from Redbox over the past year, but just recently noticed what seemed like an excessive amount of $1.09 charges from Redbox on my debit card statement for the months of July and August. When I compared those charges to my e-mail receipts from Redbox, there were over 7 unauthorized charges. I also returned all of the movies on time, so I know that it can't be from late fees. It seems that the charges were just sporadic enough that someone unsuspecting (such as myself) wouldn't even notice the additional charges. I haven't been able to contact the company yet, but after reading some of the other complaints on this site, I've come to the conclusion that Redbox is intentionally making unauthorized charges on people's accounts with the hopes that the will not notice them. I will never rent from Redbox again!

I had not used redbox in over 2 months, when they overcharged my debit card for rented (and returned) movies! After calling redbox and speaking to someone who came to this country on a floating door, I was told they would not reverse their charges (no supervisor available to speak with ??? if one exits) Do NOT use these dvd rental kiosks! I had to report fraud to my bank, get a new debitcard, and buy new checks, and.. it will take me up to 90 days to get my money back!!! Word to the wise, use another dvd service. ( I use my debit card every day and this is the first time I've delt with FRAUD!!!)

This was the best thing since sliced bread or so I thought! I have been charged twice when i rented once. I have not been givin credit for codes entered. I cannot get through to a real breathing person. Do not bother with this machine It will ripp YOU off! Not to mention..the machines are filthy breeding grounds they are never cleaned off.that screen is always discusting! NETFLIX is the way to go. MUCH better selection and customer service-a few more bucks, but not in the long run.I am convinced redbox thinks people will not bother to argue the 1.06 charge because its not worth the effert. WHATEVER no more never again will i rent from this RIPPOFF MACHINE...neither should you...