i couldnt watch a dvd bcause it has a really bad scrach on it an we have no way to clean it... i payed a dollor to watch it and couldnt ... if there is a solution contact me vea email [email protected] i really wnted to watch that movie and im not payin any more then i have to rent it for that would be false advertisement...thank you for taking the time to read my complaint...
Darren Johnson

REDBOX HAS RIPPED ME OFF - CHARGED ME MORE MONEY FOR A DVD RENTAL THAN STATED...

I AM IN AUSTIN, TX. I AM GOING TO PRINT OUT SIGNS AND TAPE THEM TO REDBOX MACHINES ABOUT HOW I WAS RIPPED OFF AND HOW THE REDBOX CUSTOMER SERVICE REP HAS TOLD ME THAT I "SHOULD HAVE READ" ALL THE FINE PRINT ON THE WEBSITE BEFORE I WAS OVERCHARGED AND MY BANK ACCOUNT WAS OVERDRAWN!!!

I URGE ALL TO PRINT OUT AND TAPE WARNINGS ON A REDBOX NEAR YOU!!!

I thought Redbox would be wonderful. WEll, i was wrong!!! Every time I check my bank account, there is another charge from those people. When I call them, they claim they did not authorize any charges and blame the bank. The bank says they do not take out charges unless they are told to, meaning Redbox. Now my bank wants to charge me $26 to stop payment on a $1.07 charge!!! or I can just cancel my credit card and start over. Well my husband's paycheck is direct deposit to that card and that would be very inconvenient. All of this headache for $1.07 constantly being charged on our card. NEVER AGAIN. Redbox is not worth it. Go on line to Netflix and that place is super. Never once had any problems with them.

I just discovered Redbox rentals in my town last week and thought I would try it out. I rented a movie, took it home and returned it the next day. I did this a few times over the last week and returned each movie on time. I thought it was odd that you don't get a receipt for your returns, and now I know why. I looked at my checking account statement online this morning and noticed all these charges for $2's and $4's from redbox. There were about 7 different charges on there. I haven't even rented 7 movies from them. I have been getting charged every night for the last few nights from these people so I have had to cancel my debit card and apply for a new one. I have tried contacting this company but no one answered . This company is a scam!!! I will never use them again.

You may have noticed large red DVD rental kiosks in your local supermarket installed by a company called "RedBox." I was so excited as it seemed so convenient to rent a DVD this way, and it was "only" .99 per night. However, I've now paid the same price I'd pay at Blockbuster video for a new release, and I have not had any response to my request for assistance from RedBox (via their website OR their toll free number).

When I went to return the DVD the following day, their kiosk was down, which means you have NO WAY TO RETURN THE DVD, AND CHARGES CONTINUE TO ACCRUE TO YOUR CREDIT CARD THAT YOU SWIPED TO RENT IT. When I phoned them from the kiosk as instructed (using my cell phone which has a pay-as-you-go plan) I was on hold for 15-16 minutes, and repeatedly encouraged by a computer voice to leave a voicemail message for them, and that they would return the message in 24 hours. We are going on 120 hours, and counting...

So I sent them e-mails over the weekend requesting assistance. No response to those, either. And my card continues to be charged... DO NOT RENT A DVD FROM REDBOX! It is a consumer protection nightmare because you can't get a live person to help you. Just walk over to your nearest video rental store and rent your movies the old fashioned way.