Redi Set Go Xpress
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Category: Home & Garden
Contact Information
Seattle, Washington, United States
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Redi Set Go Xpress Reviews
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Lake Forest Park
February 9, 2011
Electric cooker
This scam had an automated orderingprocess that was completely rediculous. I could not tell what came with the original order and then the whole process of buying extra pans was nuts. I am still recieving pans to the tune of $25. I am so unhappy with this company and this customer service and this product. I never do these kind of as seen on tv things and I never will again.
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Rhonda656
October 12, 2010
Overcharged
I purchased the redi set go express with the buy one get one free. They neglected to tell me that I would be paying more for the free item in shipping. I was unaware of this at the time of purchase. When I recieved my product, I wasn't overly thrilled with it as I thought I would be. The portion sizes were too small for dinner portions. This is a great product if you were living alone. However, if you own a George Foreman grill, this works the same as far as I'm concerned.
The biggest problem is that I paid $110.60 for the two and had added the pans etc to the order. When I returned them, I only received a credit of $50.30! When I called customer service they told me that the $60.30 difference was for the shipping charges!!!
Can you believe that they charge that outrageous amount for shipping!!
No wonder kathy is still in business.
I purchase a lot from offers online and I have never, ever been charged this kind of money for shipping even when there is a buy one get one free involved.
I am going to report this to the better business bureau for the reason that hopefully no one else will end up losing out on nearly $61 for shipping charges!!!
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PeggySue49
September 22, 2010
Did not receive what I paid for
I ordered the "special" buy one, get one free offer for 2 payments of $19.95. I also 2 pan sets. The total bill was $51.80. I got a package which contained 1 complete unit; but, the free unit didn't have anything with it. So, I ordered another 2 pan sets for the second unit. It said I would also receive bonus pans. I got that package and only got the bonus pans, and was charged for the 2 sets. I sent them a letter, along with a copy of the invoice. Today, I got another package with 4 quarter pans, 4 oval pans, 4 full round pans, and 1 quarter pan? I still didn't get the 2 pan sets I paid for! The invoice said they cancelled 1 quarter pan, "per my request?" The invoice also said I am being billed $159.20 for this shipment! They better NOT charge my credit card for this amount, and I sure hope they don't expect me to pay this! WHERE ARE MY 2 PAN SETS I PAID FOR ALREADY?!
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Tammi Schmelzer
August 30, 2009
poor customer service dept
The customer service is very poor. I ordered my item over the phone yesterday and gave my card upfront (mistake) and they went for minutes trying to sell me extras. At the end of the automated call I did not know what I’d ordered, what I was getting and what the total cost would be.
First thing Sunday I called to cancel and got a confirmation that I would not be charged, but saw this afternoon online that my card had been charged anyway. Called customer service again and they verified it would be reversed this afternoon, but I bet they end up shipping it and I get stuck with shipping costs to return the item. Customer service was rude, would not let me speak with a manager, both girls seemed foreign and very hard to understand. I wonder if their customer service is even in the US at all or if it’s located outside the country. After I asked to hold for the supervisor, I was hung up on. Very poor service, will not keep item if I do get it.
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