I had purchased a gift from Rediff Shopping, to be sent to India. The person who received the gift DID NOT RECEIVE the message I had included with the gift, and there was nothing to show that the order was sent by me (my name wasn't mentioned). Only an anonymous bottle of perfume was delivered. I had to call the person after 4-5 days and only then he realized that it was me who had sent the gift. It also didn't reach on the date mentioned in the order (a birthday gift was delivered 2 days prior to the birth day).

It took me several emails and several days to get response from Rediff. And they refused to take responsibility for this mistake, saying that their vendor said everything was included in the order.

It has been one of the worst customer service experiences for me, and the fact that they didn't own their mistake was really frustrating. They have now decided to just ignore my complaints.

DO NOT BUY FROM REDIFF SHOPPING.

I purchase MP3 from the rediff shopping, but the product which I received is defect and not working at all, I registered the complete against it . They told to send the product back, and promise to replace the product . I sent the product back; even I given courier number everything. But I dint get any response from the person. Still I dint get my product or cash Back.

i have placed on order with order no 5830225 on 17th March 2010, and order is being approved on 17th March 2010 and payment is being debited from my account. and total is 30th march 2010 and i still not receive my order.
still status of order is 'waiting for dispatch' from the 17th March itself.
i have also tried to connect rediff through telephone or via mail but did not get satisfied answer. i am fed up the services offered by rediff. i have also mailed them if they are not able to develiver then kindly cancel my order and refund my amount back, but still did not get response from them.
kindly help me to solve this issue.

Mahim Kaushik
[email protected]
9899350010

SUB; SUPPLY OF DEFECTIVE ITEM AND NEED AN REPLACEMENT

I ordered an "Digital Touch 1GB Touch Screen Mp3/Mp4 Player Expandable Memory" player for Rs. 2070 in rediff shopping and I received my Order No: 5438192 from Ojjas Enterprizes, Unit No 63, New Satgurunanak Inustrial Estate, Western Express Highway, Opp Jai Coach, Goregaon( E), Mumbai - 400063, Maharashtra, India, as defective on behalf of rediff shopping.

I was trying to contact them in Phone Nos: 022-26854024, 26854086 also in email id [email protected]
But the phone numbers no body is lifting up and mails also no reply yet. Minimum 100 calls have been unattended.

I am reproducing below the contents of my mail, which I sent to the vendor

Yesterday [01/07/2009] I received the "Digital Touch 1GB Touch Screen Mp3/Mp4 Player Expandable Memory" player.

But I have not received any Users Manual for use and help guidance.

Kindly also let me know its memory can be expandable up to 4GB, if then I also want Mini SD Card slot for this player. Kindly let me know the cost of the same and from where I can purchase or whether it is available with you.

Also let me know about the charging of battery means how many hours it requires to get charged? Once the charging over what signal it gives means how we will find out whether it charged fully or not? What is the provision given for finding out the full charge?

How many days the battery power stands? If it damaged/spoiled from where I will get the new battery? Because I think battery is not in good condition now only, as it is not giving effect of storage of power.


FROM THE DAY I PURCHASED [10 DAYS BACK] THAT DAY ON WARDS IT IS NOT AT ALL WORKING PROPERLY, IT IS GIVING SERIOUS PROBLEMS AND IT IS NOT COMING ANY USE TO ME. NOW IT IS COMPLETELY WENT DEAD POSITION MEANS IT IS NOT SWITCHING ON ONLY, AFTER THE CHARGING OF 2 HOURS AS PER THEIR GUIDANCE.

NOW I AM COMING TO THE POINT ONE BY ONE, THE PROBLEMS WHICH I AM FACING AT PRESENT WITH THIS MP3.


1] I have not received any Users manual [for help and guidance.] also no accessories, packed in some other box.

2] MP3 songs I was trying to upload from computer but it is not accepting, how to load the MP3 songs and in which format it will accept, that also no guidance. MP4 songs also all it is not accepting.

3] 1st, 2-3 days after charging it was working for some minutes but now the main problem is after charging also it is not switching on means it is now not in working condition.

The phone numbers of vendors which they gave me, both landline and mobile is not working nor lifting-up. Kindly give me the correct phone numbers to enable me contact them as this set is now completely went deadly condition as well as rediff shopping

I hereby humbly request you to kindly take action against them to refund the money or change this set and provide me with the new set of well working condition.

KINDLY LOOK IN TO THE MATTER SYMBATHETICALLY AND SOLVE MY PROBLEM AT THE EARLIEST.

PLEASE CALL ME ON MY MOBILE NO; 9371072889, if required.

Thanking you,

Rajani Iyer

I placed an order for delivery of a Rakhi gift hamper to my brother in Delhi on 7th August and it was mentioned in the confirmatory email n website that it will be delivered within 4-7 days, before Rakhi. The order status is still being shown pending and the contact details of the vendor are all incorrect and the phone number mentioned is always switched off. The rediff customer support has not replied back to ny of the e-mails and the executive on phone gives the incorrect information. I feel i have been cheated by Rediff shopping and the vendor is not trust worthy. Never buy through rediff.