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J. McAlpine
August 20, 2009
Money taken from my bank
This company has been taking £19.99 out of one of our bank accounts for almost two years without authorisation.
I have only just found out who they are and discovered vast amounts of information on-line regarding their being forced by courts to repay similar charges to others who did not take so long to work out what was going on. I thought it was something my husband was paying for.
I have demanded full repayment and they have said they "cannot do that". If necessary of course I will take them to court again.
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john
February 17, 2009
discount club
I have been stung for the last 14months by redsave and their discount club.
They have taken £19.95 every month for something I didn't want.Now I can't get them to answer the phone.
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November 23, 2008
Membership
Purchased an item from this company back in August 2008.They sign you up top their so called membership without ANY warnings and then charge you £19.95 a month. There is NO correspondence to say you have joined apart from the deduction from your account each month...DO NOT USE THEM AND REPORT TO THE TRADING STANDARDS IF YOU HAVE THE SAME ISSUE AS I HAVE...Also rather conveniently their cancellation pages do not work!!!
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July 22, 2008
Redsave subscription scam
Redsave is still scamming online shoppers and getting away with it! You must report them to your local Trading Standards (to find your local TS, go to http://www.tradingstandards.gov.uk/ and enter your postcode. Complain that Redsave's trading practice, i.e. subscription fee, is designed to con consumers and should be outlawed. It's a simple phonecall and takes 2 minutes. Also complain to BBC Watchdog. Both TS and Watchdog are investigating Redsave but it is up to victims to add weight to the investigation by reporting them.
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June 18, 2008
Rip off
Bought an Item on a website that directed me to REDSAVE for purchase. Small print meant I signed up for REDSAVE to take £19.95 per month by direct debit. Ended up costing a total of £140. Gone back to website and yes you can read into it that this is what they intend to do so I guess its strictly legal, although it shouldn't be. It is cleverly worded to be ambiguous enough to misunderstand if you do bother to read it before purchasing an item.
DON'T BUY FROM REDSAVE! IT IS A SCAM AND WILL COST YOU EXTRA MONEY IF YOU ARE NOT CAREFUL.
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May 30, 2008
Redsave "Club"
I purchased a digital photo-frame off this site in January and after reading an article on the Guardian Capital Letters page checked my statements and found I had been charged £19.95 for the last 4 months as a subscription to their club. The only reference to this charge was in about paragraph 28 of their 12 page Terms and Conditions document. Trading Standards in Dorset where the company are based are less than helpful. The question I would ask is if this is a legitimate operation and, in effect, I have told them that I love their site so much I'm prepared to pay £19.95 just for the privilege of shopping with them, why haven't they been in touch with me to encourage me to buy from their site - emails, letters, telephone calls telling me about latest bargains etc. In the 5 months I've been a member of their club I have had absolutely no contact from them which I think confirms that all they are interested in is keeping as low a profile as possible while they quietly help themselves to cash in my account.
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May 23, 2008
Continued direct debit after purchase
My mother in law purchased a 7" digital picture frame for £39.99 which was on face value a fair price. However the company take your bank details when paying for your purchse and you are automatically joined into a club. The first month of membership is free and therefater costs £19.95 per month. When my mother-in-law purchased the frame it was not clear that she would have to continue paying monthly installments and as such ended up paying an additional £60 for a frame that was only worth £40 anyway. All my mother-in-law wanted was to buy a friend a birthday present and paid what she thought was a fair price for the item she wanted. She now feels that she has been ripped off, as a pensioner she doesn't have a lot of money and is selective about how she spends it and is very reluctant to purchase off the internet again after this episode. I have complained to the company but they refuse to budge saying that the price of the frame would have been £100 if she wasn't part of this Redsave club, however having purchased one of these frames myself from a high street shop for £40 I know that they are not £100 and that they are using this as a way to rip customers off. The redsave club is not advertised clearly enough when purchasing because if it had been my mother-in-law would not have been fleeced in the way that she has. The only thing the company have offered to do is rather than give a refund, they have offered vouchers for things that my mother-in-law doesn't want and would most certainly mean her spending more money that she simply doesn't have.
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February 18, 2008
underhand
I ordered a photo frame which took an age to arrive, despite guranteed delivery times... these elapsed and still no photo frame... once it had arrived i had no complaints and the service was ok... i checked this week my bank account, tofnd that redsave have made three further debits to my account of 19.95GBP. When i questioned this thinking it was a mistake, it wasn't.... if you buy any prodct at the redsave price, thinking that the RRP next to it was just a compariosn, then think again... they charge you each month going forward 19.95GBP until you cancel it.... STRONGLY ADVISE not using them, as products aren't much cheaper than you will find else where, where they won't try and take more money from you each month.... reporting to trading standards
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February 7, 2008
No refund, no item!
I ordered through redsave an item (photo frame photo card type) on 8th dec 07 (guaranteed chrismas delivery), long story short, after 18 emails and nearly 3 months i still have no item and no money.
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February 6, 2008
Poor product and service!
The digital photo frame ordered from Redsave stopped working after a few days. Customer services are very difficult to contact. There is no contact telephone number or email address just an online form that isn't responded to. Then I find Redsave have charged my credit card £19.95 for a membership I didn't want. The whole experience has been very unpleasant and a worry. I've canceled the membership with Redsave and also written to my credit card company because I don't have any trust in Redsave. I've written off the photo frame because I think it will just cost me more money to return it and I'm sure there will be other clauses in their terms and conditions that will mean they don't have to replace or refund me. My advice to anyone is to avoid Redsave.
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