Hi,

I purchased a shoe from the Reebok Franchisee - Gursimrat Retail Private .Ltd, Shop No 5009 Ground floor Sahara Mall Gurgaon on 21st Nov. Article No RIO5799 costing Rs 2299.00.

The very first time I wore the shoe, I felt that the right shoe was defective as it was clasping my toes making walking very incomfortable. It made the foot hurt. This was not felt at the time of purchase as it was only briefly worn for trial. Hence, I went back to return the shoe but the store manager refused to give me a replacement. He said, "how will i sell it now that it has been worn" This really surprised me as the shoe is DEFECTIVE... I asked him how was he even thinking of putting it on the shelf for sale again.

Very poor quality and extremely poor customer service. I am told to wait for a few days to know what the company thinks of my complaint!!! I was ready to take a replacement but now I would like my money back. This was certainly not expected from a brand like Reebok!!!

Tashu

Hi,

My name is Sonia. I bought a pair of jogging shoes from a Reebok showroom (in Koramangala, Bangalore, India) in February 2009 under a 40% discount sale. Several times I mentioned to the guy that I am very keen towards durability. The pair with MRP 3800/-, I got it for 2300/- after discount.

As soon as three months completed, I found that the net of the shoes got tored of from one side and there became a small hole. I took it to the shop, where this time I was blamed that it was only due to rough usage. But, only I know how carefully I use my things and since this was for the first time I had bought expensive shoes, I was very careful.

The shopkeeper told me to fill customer complaint form and I was told to contact them after one month i.e. on June 10th. On June 10th when I asked them, they told me to wait for another one week. Similar thing happened thrice. Finally, I went there to get another pair. I was told that only 2300/- would be adjusted and not the MRP. Fine. I chose a pair among the few available. But, while billing, their system's software could not make the adjustment of this purchase with my previous one, as this time also sale was going on. Again I was told to wait for another one month. After some days I called him and asked him if he could give me my old pair of shoes for just those remaining 14-15 days. He refused even when my old shoes were there, I do not know why.

Finally, on the day specified by them, I went to the shop. But, could not get one suitable for me. We can find very few choices there. This last visit of mine to that shop was on 29th Aug. Till date I am without my shoes.
Had I know that all this would take more than three months, I would have bought a pair of another shoes from somewhere else.

Hence, I have had a very bitter experience with Reebok. I have got highly disappointed by Reebok products as well as Reebok service. Not only me, I saw two other cases also at Reebok similar to me. If all this continues, it will definitely badly affect Reebok's name in the market.

Sonia