Reebox's DMXMAX shoes purchase 5 months age have major sole failure. THe heel and front of the shoe have collapsed inward making the shoe unusable. Returned shoes to where purchased. They informed me that the problem was a manufacture defect and I would have to contact Reebok.

Very poor service, beware!

I purchased a pair of Rockport floaters from one of the RBK retailers at Seawoods, Navi Mumbai. They go by the name of Laxmina Commercial.

I am facing a problem with the floaters itself and adding on to that with the kind of service I am getting from them. I was told a lot of good things about the pair and about the DMX technology etc... But unfortunately, the cushioning on the left leg is not what it used to be,and I have a bulge coming up under toe area which is causing a lot of irritation. The cushioning has come down for both the legs and the comfort isn’t there anymore. But this particular bulge, is causing a lot of inconvenience and making me very uncomfortable.

The retail shop person, Mr. Dhin and Mr.Nikhet is being nonchalant regarding the problem.They said they would send it to their shop etc.Forget refusing to do anything about it,but they don’t even give me a call and update regarding the status.It was with them for 21 days and I was informed only when I called them. Few stitches came out of it.This was something I had made clear with them before the purchase.But still,when the stitches came loose,they said we cant do anything about it.It was only after I insisted did they get it redone.

This kind of things are really not acceptable. Now I am with a pair of floaters that’s giving me pain and back problem as well. I ain't hopeful about this getting rectified, but this isn’t the kind of service that I expect from a reputed footwear agency!

I bought a Reebok sports shoe (Style code : 1-142209) from a Reebok show room (Franchisee: DLIGHTS,GS Road, Ulubari,Guwahati, Assam) 6 months back,on 25/1/07. It started ripping off within 4 months of use and that too using it only for walking.

When I showed this to the shopkeeper the only help he showed me was to attach some cloths from inside using some adhesive, which I refused.

Customer beware!

They are so poor in post sale services. They have given the franchise to such people who don't give us complete information while selling the product. Reebok sets some high standards, but still they don't provide any repair and replacement. They didn't specify any stipulated time on their bill in which we can replace our product. On asking, e-mail address of a person they didn't tell us, moreover such rude behavior. This is something which was not expected from Reebok.

My name is Amit and I purchased shoes from GAK ACCESSORIES outlet at South Extension on 5-2-07 bill no.5167. The Lace tag of one shoe worn out after 15 days ,so I bring the shoe back to shop they helped me and created a claim for that via claim no.2745 on 2-3-07 which is supposed to be delivered in 15 days. After 18 days when I was back to shop for my replaced shoes they are just unaware of their 15 days time.

And most Disgusting scene was when they call their head office located in Gurgaon and the guy their told that they have not yet received any shoes for that claim No. When further inquiries were made shoes were found on reception on 20-3-07 after 18 days.

So this is your service on which you advertise yourself as Reebok.

The shopkeeper assured me to get this job done in next five days. So I told him that I will contact him on 25-3-07. And when I am back to shop on 25 they wont updated me waited their like a foolish for 10 minutes and then moved from their.