I purchased an under warranty Nissan Xterra, when a week after purchasing it the airbag light came on, it took me about 3 weeks before i had time to go into the dealership to have it looked at. in the meantime I had a new stereo installed. The service manager told me that because their was a new Stereo installed It voided my warranty and I would need to pay $90 diagnostic fee, however if it wasnt something to do with the radio install they would not charge me. Fair enough I said.

They came back and said that it was the installers fault and that they checked and the airbag was disconnected and they had to remove the stereo and reconnect 2 wires.. Well it just so happens that I had a camera on in the car and recording at the time they supposedly weer repairing these wires. and all it shows it the tech getting into the car, plugging his diagnostic computer in. hitting reset on it then leaving for about 20 mins then coming back and driving the car back to me. NO "fixing" of wires, no Removing the dash ext etc.

When I challenged them on this they assured me they did the work.. until I told them about the video. then they said oh it was a "mis- communication" between the tech and the service writer. BUT still charged me the $90 fee saying that it MUST have been something to do with the stereo install. even though i had just caught them lying about what they did. They refused to release me car till it was paid. I have the video and the resulting audio from the conversations with the service manager and would definably NOT recommend them to anyone. This company tries to charge you for work NOT performed.

My parents' friend went to Reed Nissan (Orlando Florida, Right at coloniel Drive) for car tune-up, and my parents' friend's English is not good. He had a little accident when he drove into the Nissan store (He
scratched another customer's car with his car). Well, the bad part start here. A black dealer (I hate car dealers) and a black technician saw the incident (Note: the customer wasn't around his or her car).

My parents' friend went out of his car, and the black dealer and the black technician noticed that he does not know English. Both men ( God, I should not call them men) took advantage of him by saying that "Well, if you give me some lunch money, i won't tell the customer you scratch his or her car....."
Well, the chinese guy (my parents' friend) was struggling to understand what are they saying..... A
BUNCH OF GREEDY DEALERS come to the chinese guy trying to see if they can got some money of him......
Later the chinese just ignore them (the greedy dealers) and went to the service desk...... well, the
dealers knew that they cannot get some lunch money of the chinese guy...Yes, they went to told the customer. At the end the chinese pay the money to the customer.


The thing that piss me off is that WHY THE DEALER OF REED NISSIAN TAKE ADVANTAGE OF THE CHINESE GUY JUST BECAUSE HE DOES NOT KNOW ENGLISH..... Also, if the Nissan dealers is part of Reed Nissian company, and they should try to resolve the accident in LEGAL WAY, NOT BY SOME LUNCH MONEY. (their act of lusty only made the chinese guy more frustrated....).

Also, the discrimination got to stop in Reed Nissan (Oh my Gosh!!! you are selling Japanese Car )
Let's say if the Chinese gave the dealers lunch money, and then the customer won't know who hitted his or her car ...HELLO~~ REED NISSAN DEALERS, THIS IS NOT YOUR CAR, SO DON'T TRY TO GET PROFIT ON EVERYTHING.....

This is a complain to REED NISSAN.

3776 West Colonial Drive
Orlando FL 32808

Phone: 407-297-7333 ext 171
Fax: 407-581-1968