I had purchased LG Refrigerator on Dt.15-3-2010. My fridge has lost its temperature control mechanism.I have registered complaint at my LG dealer since 3-4 days but not responded yet by any technical help.Please send your Technician immediately.

I had purchased a refrigerator on 4th July 2010. It gives a high voltage current. After repairing it by company engineer, my prob is not resolved. I am expecting your good response soon.

Purchased a new Hotpoint side/side refrigerator. Had one repair less than 4 years, the second repair well over $500.00, but tech suggested I got a lemon. GE offered $100.00 voucher or wait 7-10 days and get pay $670.00 for a new fridge. I will never purchase another GE product. My family and friends have had problems with these made in Mexico products. We thought we were buying American made. Customer service is rude.Stand by your product and pro rate it. Average fridge last 12-15 yrs--put your money where your mouth is-send me a check for $500.00, make it right!

Reminder


----- Forwarded Message ----
From: Dushyant Sharma <[email protected]>
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]
Sent: Sat, 28 November, 2009 10:57:40 AM
Subject: Fw: Complain Registration from www.LGINDIA.com - 271120060


----- Forwarded Message ----
From: Dushyant Sharma <[email protected]>
To: [email protected]
Sent: Sat, 28 November, 2009 10:50:35 AM
Subject: Re: Complain Registration from www.LGINDIA.com - 271120060


Kind Attn : Sh.Moon B. Shin, Managing Director
FOR YOUR IMMEDIATE ATTENTION


I am in receipt of your reply & tried to contact on the mobile no. He told I am out of station you contact on 9999074013 that number is switch off. This is a customer oriented company. Kindly provide us e-mail id of Chairman LG India to forward all correspondence & immediate solution of my complaint. Treat it most urgent. Please note that there is no solution to forward the MD Mail to Sr Branch Manager I asked few lines who will settle my case MD or Branch Manager

Thanks & Regards

RAKESH CHANDEL


________________________________
From: "[email protected]" <[email protected]>
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]
Sent: Sat, 28 November, 2009 10:16:15 AM
Subject: Re: Complain Registration from www.LGINDIA.com - 271120060


Dear Customer,

We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. on his mobile number 9999798775.

Thanking you and reassuring you of our best services always.


Thanks and Regards.
Sonu Mathur
Customer Service Dept.
LGEIL- Head Office
Greater Noida(UP)


Complaint No 271120060
Name Rakesh Chandel
Email id [email protected]
Address 1 VILLAGE RAMPURA
Address 2 POST RAMPURA
Address 3 Distt:Gurgaon
Landmark -----
State Haryana
City Gurgaon
Pin Code 122001
Std Code -----
Phone No 9958177980
Mobile Number -----
Product Refrigerator
Subcategory Frost Free
Appointment Date 27/11/2006
Type of query Complaint
Remarks MESSAGE FOR CHAIRMAN/MD/CEO ONLY Dear Sir, This is to inform you that I purchased one Refrigerator Model LG 195 9M4&5 Bar Code No.GL195NM5CLIZEBN(IN) S.No.900NLFD010779 from your Dealer Bansal Electro Vision Pvt Ltd, Jakabpura, Gurgaon vide their Bill No.10098 Dated 23.09.2009. From the very first day of the purchase I experienced that Light (Inside Bulb) is not working properly & conveyed the message to your call centre- No response till date. Please note that on 23rd November'09 around 4 AM I faced some problem in my breath, I woke I found the heavy smoke spread in my house. I immediately see what happended. I saw heavy smoke is coming from kitchen. I called my family but that time they are unconcoius then I called my neighbours for help.All helped us they took my family, Gas Cylinders but they failed to save my kitchen regular items including Food Processor, Room Cooler - 1 No Make Simphany purchased on 9.6.2009, RO Filter, Washing Machine, Kitchen Utensils with routine family store items i.e.Dal, Ghee, Sugar, Atta, Rice many others kitchen items - All burnt or damaged due to heavy heat With the blessing of God & timely help by my neighbours I save my family In morning on 23rd around 6.30 AM I booked my complaint No. CO9B2300015to your Call Centre Tel No.18001809999 as well as your Dealer. Your representative Mr. Neeraj+1 visited my residence at 2.30 PM on the same day to assess the situation & took the photo of the scene as he confirmed that because of Thermostat Fault it happened. It shows that No Quality system is followed in LG to make the final product. Again one team without any intimation or identification visited my residence on 24th evening to take the sample of burnt Refrigeratior from inside material. But Result NIL till date.One of your executive told please give SMS on5757554 & Adopt option 1 we will contact you - no response. In these circumstances how any one believe on your product. It shows that all products are free from Quality Check available in market. All norms are bye-passed in earning the money for Company. I described all story to your Call Centres People & they told that they give new Regrigerator within one 15 days & I asked what about others losses they have no answer they told You contact our Head Office only they will settle. The Total Loss in around One Lac including Refrigerator. In some bad happened in my family who is responsible - no answer with your team. I request Chairman/Managing Director/CEO of the Company who is responsible for such bad product available in market look into the matter & pay compensation immediately otherwise I have no option to knock door of Honourable Court for justice. Also stop playing with human lives in the race of earning more profit as human lives are more important than profit. Treat it most urgent.An early reply in this connection will be highly appreciated. Thanking you, Rakesh Kumar Chandel Village Rampura, Distt:Gurgaon Haryana Mob. 9958177980 Photo of the burnt Refreigerator is attached for your immediate reference.

There was a problem with my whirlpool refrigerator of 400lt.Company empoy's had taken RS1500 from us as they were saying that there was a problem with commpressor and our refrigerator was under warranty and after changing the commpresor the refrigerator didn't worked the same day also, then they(company empoy) said that we weould again changing the commpressor after 1month they again changed the commpresoor, then also the refrigerator didn't worked then after 15days they had again come to change relay after that 1month they changed fan motor which was of Rs1100 and we didin't pay the charges of fan motor as we said to them that we will be paying it only when our refrigerator would be working and again we called ur company employ then after that they are not responding to us.The persons involved in this was Mr.Kaleem, Mr Zaheb, Mr.Sohiab, Mr.Amit, Mr. Azad and many more but now now one responding us our refrigerator has not been working since 3 months and we have purchased this from RISHIKESH.phone no. 0135-2434753, 9927217896.reply as soon as possible.