This company is a total SCAM!!! They send out items that don't work and they HAVE to know they do because when you call the customer service they have their "standard" answer to call the manufacturer. We purchased an Xbox, opened it..3 red rings of death and they won't exchange it. PLUS..they send you a form saying you agree to their ridiculous return policy before they'll even give you a RMA code to return it. No other company could send out broken items and then say too bad, we are keeping your money. We are disputing it with our credit card but what a complete hassle and a joke. Oh sure we can return it and they keep 15% and $19.95 shipping and then they'll ship it out to the next customer and that's IF they accept the return. Plus when we looked at the serial # & info..it's a 3 year old system!!! Give me a break! It's a total scam. We are reporting them to the BBB and posting everywhere we can to let others know how they operate. Be smart, stay away.