I purchased an Regency Fireplace Products I1200 Wood Burning Stove to be installed by Morgan's Fireplaces (Centerville, Ohio) after purchase from them into a pre-fabricated fireplace chimney at my home.

I had another quote from another company and that company was going to insulate the new 6" stack pipe (approximately 20 feet in length) upon installation if they were awarded the job. I choose Morgan's cause their price was slightly less. The other company also informed me that they went to Regency's Fireplace Products installation class in Dekalb, IL for a week and that Regency requires all I1200's being installed into a pre-fab fireplace to be insulated around the stainless steel stack pipe.

Morgan's did not use insulation around the new stack pipe as I was there watching the installation process. For the last 3 weeks I have been tring to get a $3, 000 stove to put out heat and it will not do so. The old fireplace put out more heat than this $3, 000 stove which obviously when you spend that kind of money is not right.

Morgan's will not come back out to insulate the stack pipe and is unconcerned about my total lack of heat from the stove. Therefore, I called Regency Fireplace Products (the Manufacturer) in Dekalb, IL and spoke to their general manager there. He also is unwilling to address the problem at hand saying he cannot send his factory rep out without his Dealer being there and since his Dealer is unwilling to meet me on the job site he cannot send his rep out. Getting the runaround I am.

The other day this general manager told me that if the Dealer (Morgan's) and I were unable to resolve the situation then Ilinois would send their rep out to my home. Now he is unwilling to do what he said he would do. Also, this general manager confirmed to me that all pre-fabs with the I1200 need to be insulated around the stack pipe so that the proper temperature can be achieved in the home from the stove. He confirmed that this is how they teach their dealers to do it at their school.

The general manager would not even provide me with his email address nor would provide me with Regency's Corporate home email address in Canada.

Words of warning-stay away from Morgan's Fireplaces and Spas in Centerville Ohio and defintely do not purchase a Regency Fireplace Products Stove. Regency is a company based out of Canada. Their USA branch is in Dekalb, IL.

Morgan's has terrible Customer Service and Regency supports their dealers only and could care less for the End User of their products.