The latest piece of furniture we were buying was a king storage bed and a chest. The initial transaction for the storage bed was on May 5th. Since then I have been told by this store that the mentioned storage bed was scheduled to be in on these dates: (June 5th, 15th, 30th, July 6th, 8th, and finally sometime in August). On June 5th, I was actually told that my storage bed was in the warehouse, and on every other occasion I had to come in to find out why my piece had not arrived. I stated to the younger manager that my fiancé and I were sleeping on a mattress on the floor, and with her having a new baby, the need was urgent, but the younger manager at this location was very condescending and acted like my business was not really important. After receiving numerous calls stating that my furniture would be in the next shipment, I asked if I could trade for another king storage bed. The younger manager agreed, so a salesperson and myself found another set I liked and I made a deal with the younger manager to exchange the original king storage bed for the one I selected for another $99.00, and it would be delivered for free. This was Saturday, July 9th, 2011 when we both agreed to this purchase exchange. On Monday July 11th, 2011, I came in to finish the deal, but now the younger manager stated that he made no such deal and had not talked to me at all about this; even after the sales rep stated that he had. I felt that my time, and the sales reps time, had been wasted for months and no satisfaction was offered by the younger manager, so I requested my money back for the king storage bed. The younger manager offered no apology, nor did he honor any of his agreements to me.

When I complained to the company headquarters, the only person I ever heard from was the Largo’s stores the Administrative Assistant- who gave me the same deal offered by the same manager, who gave me that same original deal and backed out, in the first place. I politely turned that deal down because my time and gas had been wasted numerous times going back and forth to that store. I received no other responses to my complaints. This experience, to me and my fiancé, has deterred me from purchasing anymore furniture from any of their stores, and will cause me to not recommend their furniture stores, to any of my family, friends, and associates again. I will NEVER shop at any of these stores again.

Is Regency Furniture at 2450 route 22 east, Kenilworth, NJ 07033, Phone (908)964-2680 one of the stores you supply? If so, I placed a order for a chair and matching pillows on 4/18/09. I received the chair without the matching pillows. To this date I have not received the pillows and Regency Furniture keeps blaming Englang Furniture for the mix up or delay. They say England can't trace the shipment, they have no record of the order, but yet they say the pillows were shipped. How can that be? If this is one of your stores, could you look into this matter for me? They won't give me the direct number to England so I can't call. A contact at the store is Paulette. She is very familiar with this. Thank You.

my name is david lipscomb i bought a living room set, dinningroom and a bedroom set okay i thought every thing was good to go but you don't know the kind of shit i put myself through it was very hurible right about now i don't care about my spelling b/c i'm very mad but that little man that they have as a manager at regency in alexandria is the biggest {SPICK} i have ever seen i order all that shit from them they asked me to pay for it in full and it will be in very fast i said ok how fast he said longest time would be 6 weeks and thats a long time it should be here sooner than 6 weeks so i trusted that little {TERROREST }with my money so after 6 weeks i called he said that the furiture was on its way i said you told me at the most 6weeks and on the reciept it says the same thing the little man is brave and said thats not my problem so just wait for b/c i have your money and if you try to cancell i will charge you 30% cancellation fee itold him to go fuck his little migget self when he saw i was mad and i explaind to him that i read the store sales terms and rules he know i had him by the ballz b/c he know i could take him to court so he gave me my refund i went to the store down stairs thats next to there store and bought the same thing for half the price and had it in my home in less than two weeks and with free delivery and setup regency only on delivery they were charging me aleast $380 only for delivery SO I DO NOT RECOMEND ANYONE TO BUY FURNITURE FROM THERE AND IF YOU DO I WISH YOU THE BEST

WARNING!! Do Not Shop at Regency Furniture. They are a complete rip-off. This store allows you to lay-away and hold furniture and will not allow you to cancel. They will not return your money nor will they return a check that you are using to hold furniture.
Oh, and let's not talk about the fake free delivery offer. They say on the commercial that they have free delivery, but when you go in, it's free curbside delivery. They drop your furniture on the curb and you have to figure out a way to get in the house.

Here's the SCAM!! You go to buy furniture, they pretend like they have the furniture and when you get home, they call you to tell you that they don't have it or its broken an it will take weeks to arrive in the warehouse, when you decide to cancel, they will not cancel or they charge you a 10% cancellation fee. In my case, I wrote a check to hold until 2/16/10 and then I was to bring the full amount of my order into the store so that I could schedule delivery. When I arrived with the full payment, they were to give me my check back (the check was for $1585.00). Well, when I found out that they didn't have the furniture in stock, and they couldn't tell me when they would have it, I decided to cancel my order, they decided to deposit my check anyway. This was after I called them and told them that I was coming to pick up the check and to cancel the order. No one ever called me back from customer service, they pretended like they would cancel the order and deposited my check anyway.

Thank goodness I checked my account in time and I put a fraud stop on the check at my bank so they won't get my money but buyer BEWARE!! These Arab guys are scam artist and they are relentless and will not give you your money back period!! The bad part about it is that they use black sales people as operatives to run the scams on black people. I am so appalled and ashamed at my people. There are black sales people and black women running the financial part all knowing how Regency operates. My advise to you is not to go to Regency!! If you do, remember I told you so!!

I visited the Regency Furniture Store in Largo on April 12,2007. I saw a bedroom set that caught my eye, so I put the set on layaway. The set was a 1,300 dollar set. The following day I went out and did some shopping and saw a set at another store that I purchased and I went back to Regency to cancel my layaway. I was informed that they would give me a refund minus a 10% charge.

I put $350 down on my layaway so they kept 142.00. I asked if they could give me a store credit for the 142.00 and they said no. I think that their cancellation policy is just a fancy way of them taking people's money. The manager that was on duty was no help and offered no solutions and was hardly listening to me. I will never shop regency again because of their unfair store policies. I could see if I had my layaway in for a while, but it had not even been 24hours and they charged me 142.00. It's not like the items had been ordered or anything so what is the 142.00 for?