I have been trying to get my wife's passport. For 3 days I get in the line from morning 9:30 and the person on Counter No. 1 does not have time and willingness to help.
The problems he says are -
Address Proof - We have Ration Card and Electricity/Telephone/Corporation Tax bills (all in the name of my father - the head of the family).
The officer says that the Bills should be in her name. How can the bills be in everybody's name in the family.

The Tatkal procedure on the site says either a Verification Certificate (Annexure F) from an Central Govt. officer is required OR any 3 documents from the listed 14 are to be submitted.
We have 4 documents from the list i.e. Ration Card, PAN Card, Driving License and Birth Certificate.
Still the Passport Officer want the Verification Letter.

Do they think that every Indian is a relative of a Class I Central Govt. officer ?

The only option left is to go through an agent to get the work done.