My daughter has worked for this corrupted corporation for 3 yrs. She is a "top-notch" stylist/single mom who works her *** off in everything she does! When she started there, she had every-other Sunday "off". Then they fired their manager & she was the interim manager for several months. (with NO compensation whatsoever, unless you count longer hrs. & NO FAMILY TIME!) She's been "training" the last 2 managers now for several months (gee... another turnover!) Now the "NEW" manager's taken away ALL weekend days-off, no sick days & no insurance! So much for taking her daughter to church @ least every-other-Sunday! This company is taking severe advantage of it's employees. You can bet your butt I wouldn't stand on a cement floor (they can't use mats, or even wear black atheletic shoes!) for 8-12 hrs. a day @ minimum wages for some corporate "big-wig" to profit off my labor! They worked 3 wks. last summer in 100'+ degree heat w/NO A/C! (Let's see how long the corporate "suits" could hold-out!) In my oppinion they should all stage a "walkout" & see how Fat the Cats are then! Forget SMARTSTYLES, just call it "Regis Sweat-Shops!!!"

I have worked for the company a very long and I don't know why. My time has not been appreciated with this company and they re-nig on promises made. Of course I do get a paycheck and some people think that is reward enough..but I am seriously considering leaving the company. I have never been given any type of bonus for my time in service. I am a high dollar producer, sell high retail, I never miss work, and I am always on time. Also if you call a supervisor with an any type of issue they never get back to you. Also, I think it is absurd that commission is capped when you reach 50%...so what that all boils down to is you can work your behind off and you never get a raise. I'm very discouraged with this company.

I went to Hair Masters for highlights and while my hair was processing the stylist was ordered to do a hair cut by her co-worker. I started to feel my scalp burning, but thought it was noraml because of the chemicals. When she finally came back she rushed me to the sink to rinse. I could tell she was nervous when she saw the results and didn't want me to see my hair in the mirror. When I saw my hair I was shocked and told her it was to light. It looked like a home bleach job gone really bad. She said it would fade over time, but if I wanted to come back she could fix it. It was closing time and her co-worker wanted to go home. I paid even though I was unhappy. When I called to complain the next day, the supervisor suggested I come back for lowlights. I did and the stylist colored it with an orange tone. Now it looks even worse. I don't know what to do and am afraid to go back for a third fix. Any suggestions?

When i 1st walked in Dept mall Regis 2 stylist working, 1 was manager, the other did my hair. The manager finished a client and after she walked out the girl doing my hair said "good job", and the manager said "yeah right that looked like ***", and laughed!! I shouldve left right there! I wanted partial blonde highlights just like the owners. She said she did the owners and she could do the same on mine. Ive been getting my hair highlighted for 14years and this woman did such a terrible job!! I wanted bleach blonde and she made them dark orange!! Saying next time i came in she could get them as light as i asked for! Ive NEVER had to go a second time!!! The highlights arent spaced either, she took a layer of hair, bleached it without weaving through so the dark hair alternated. Point is 130 dollars later i walked out with dark orange messed up hair! I would NEVER go here again or reccomendthis place to ANYone. Very unprofessional and they dont know and dont care who's head they screw up. Im a single mom and going 4 times a year to get my hair done is a luxury, Regis was a nightmare!

I recently received service at the Regis in Cherryvale Mall. Having family in the hairstyling business, and a mother who once managed a Regis Salon, I felt comfortable trying a new location. I knew exactly what to tell the stylist, so she would know what I wanted, and I would know exactly what to expect. Requesting highlights and lowlights, I made sure to tell her that I did NOT want bleach used, since my hair was already dry. She suggested a toner, so I asked not to have any ash-toned blonde knowing that ash deposits badly on my hair, and ends up turning the blonde pieces gray. During the service I realized that the stylist was moving quicker than usual, but resisted mentioning it as I figured she was just good at her job. It was close to closing time so I now realize that she was just in a rush to leave on a Friday night.

After the process was done and she started to blow out my hair, she seemed to be inspecting it with a concerned face. She finished, ran some shining solution through, and asked me to meet her at the counter to pay. I quickly looked at my hair in the mirror and went for the desk. I paid and left. When I got home I washed and re-styled my hair because she put a bit too much shining solution in (not a big deal) plus, I usually like to style it myself. THIS is when I really wished that I had looked over my hair better in the salon, but the lights were dim and she seemed in a hurry. As I was blow drying, I inspected my ends. They were greenish-gray and the hair was broken off (breakage occurs due to over-processing), and she had used bleach mixed with an ash toner. I had asked her NOT to use BOTH. On top of all that, the lowlights were spotty. This occurs when foils bleed onto each other OR when not enough product is used. The lowlights were also dramatically darker in front than in the back. So to sum this up, my highlights are broken and greenish-gray at the ends, my lowlights are spotty, AND the overall color of the lowlights is inconsistent. I honestly don't think it could have been any worse.

Finally, I went back to the salon and showed the girl who had done my hair, what I was unhappy with. She did not seem surprised that I was back. (I'm positive she knew that she had messed up). She suggested that we re-foil the whole thing. I declined in fear of further damaging my hair. What was more disappointing is that she said nothing about doing the re-foil for free. Free service is standard when mistakes are made and you are unhappy with the results. I ended up having to go somewhere else. I've since had a Malibu treatment to correct the greenish-gray, but have to wait to color again since my hair is stressed from over-processing.

After 120 dollars for one really bad hair experience, it is safe to say that I WILL NOT be returning to this business.