On March 14th 2007 I went to the Regis at the Oaks Mall for a walk-in haircut which I received from a woman named Keri. It ended up being the worst one I've ever had. The whole cut lasted only 5 minutes. I was mistakenly thinking "This girl must be really good." but when I got home and got a good look at my now dry hair, it was completely uneven; in some places by over an inch. I tried desperately to fix the most obvious length discrepancies, but the more I tried to fix, the more problems I found. By the time I realized it wasn't something I could fix myself, it was too late to go back to get the girl to re-cut my hair and I had a wedding to go to the next day, but I called the manager there anyway, to tell them what happened. Sandra B., the manager said she would cut my hair for free when I came back the next week which I accepted. When I called the next week to make an appointment, the woman taking my name was very short with me, was not in any way personable, and even questioned my "story". I was so angry about my whole experience, I had a friend fix my hair for me and when my friend called Regis and spoke to Sandra B. to tell her I wasn't coming and that my hair looked like an amature had cut it, the manager was extremely rude to my friend and was obviously unconcerned about being professional. I will never go back to another Regis and I would discourage anyone from going to this particular one as the staff is at least partially incompetent and the management is rude and uncaring.