Regis Salon
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Category: Lifestyle
Contact Information Wisconsin, West Bend, Wisconsin, United States
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Regis Salon Reviews
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Bad Wishes
July 7, 2011
Letf me sit two days before wedding
Canceled appointment two days before the wedding. Really will never go there again !!!
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nauticalman
March 30, 2011
Credit Card Fraud
Regis hair salon qouted a price of $78 prior to getting a hair cut. When they were finished they asked me to sign a credit card receipt for $211. I investigated the pricing at other Regis stores, and they all quoted different prices, so you can not trust their pricing. the Better Business Bureau has been notified, my bank has been ordered to retract the money from their credit card transaction, and I am making sure everyone is aware of Regis' unfair business practices.
At the Fort Lauderdale Galarea Mall location, the employees at Regis also made fun of two muslim women who entered the store, mocking their religious beliefs and laughing at their clothing after they left. My own stylist was very vulgar, asking me what I thought of his homosexual desires, which really and literally made my stomach too sick to want to eat later that evening.
Nobody should support such a deceptive, vulgar, and unprofessional organization.
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Maggiemay35
March 27, 2011
harrassment
I work for Regis in Harford Co. In a group of 15 women working in the Salon Im the only prolife Catholic. The rest of the women there are the opposite of me and because of our different views I am a weekly target for harrassment. Name calling, belittling, they mess with my appt book and tell my customers that I know longer work there when I do (the list is much longer but these are a few instances). Its become very abusive and Its a shame that these women arent mature enough to control themselves. I feel as though I have a lawsuit being that it has become ritual and constant. If there is anyone who can further help me on the matter I would appreciate any suggestions.
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jane tao
March 11, 2011
Terrible Haircut
I went to a Regis salon for a haircut, and nothing more. My own hair was about shoulder length and I requested a short bob style. There was a large photo of a beautiful short bob displayed on the wall, as is common with salons. I told my stylist that the displayed cut was just what I wanted. The style was not a perfectly even cut. The back was a little shorter than the front/sides, and had a slight wedge effect at the back. The shortest length to the back of the bob fell about to the hollow of the model's cheeks. The sides were evenly cut and slightly longer, at about the model's jawline. The stylist did a fine job on the front/sides of my hair, but the back was horrible. It was basically a pixie style, far too short and far too layered, and not a bob at all. In addition, it was flat. I looked like my mother might have strapped my head to a board for the first year of my life, due to the sides being cut slightly longer and fuller than the very middle of my head and also due to unnecessary thinning with thinning shears. It was awful! I said something about it when I first saw the cut in the mirror. I told the stylist and the manager that it was obvious that the model's hair was longer in the back, with a single blunt length falling below her cheekbones. My shortest length was above my eyebrows, and I had four layers of hair where she had only one! I didn't push the point at the time because the entire purpose of obtaining a professional cut was for a job interview the next day and I felt I was upset enough. However, after my interview I went by the salon and again stated my complaint and asked for a refund of my money. The manager told me that I would have to call the main corporation. The stylist, who was there that day also, looked me right in the eye and baldly stated that she thought my hair looked "exactly" like the picture on the wall. (Little sociopath!) I called the corporate office and was told that a regional manager would get back to me within 48 hours. It has been over a week and no one has ever returned my call. Needless to say, I will never go to another Regis salon again. Not only was the stylist incompetent as well as far too comfortable with blatant denial of obvious reality, the corporate policies are cumbersome and the management unresponsive. Good grief! Could it get worse?
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Lovelyme
February 22, 2011
Charged more than quoted manager was rude
I just moved to Brooklyn Park from St Louis Park. So, I needed my hair done and decided to go to the Regis in Maple Grove. I wanted highlights and was told over the phone that a FULL HEAD OF Highlights would cost me $65 with the stylist I had an appointment with. Long story short, I get there, get a Full head of highlights and am then told that $65 is just for touching up the roots and it costs more for "Long hair". The total was over $90.00. My hair is above my shoulders so I said, "what do you mean? I called and asked specifically how much a full head of highlights would cost and was told $65. And my hair isn't long?" Even the stylist agreed with me and was unsure of why I would be charged extra for long hair. The manager was rude. So, I payed and left very pissed off. Next, A couple weeks later, I get a "christmas" card in the mail from the Regis I used to go to in St Louis Park that says $10 off. It did not say $10 off any service. It just said $10.00 off. So i thought great, I can get some products. I drive over to the Maple Grove Regis Salon and the same manager was there. I showed her the coupon and asked if I could use it on products. She said we don't have that coupon here. The coupon was from Regis Salon??? I said, "Yes, I got this in the mail from the SLP Regis." She said we don't have the code to put into the computer to use that and that is only for services. I said well cant you call the SLP Regis and GET the coupon code? No, it only can be used there. WHAT THE ***? I just drove out here for no reason?
Anyway, So I end up walking out and throwing the coupon away cuz i am obviously not driving all the way to St Louis Park to use it. I'm really close to never going to Regis again.
So,
Today I decide to use another coupon I recieved in the mail, this time from the Maple Grove salon. It was $5.00 off any service. I have a baby shower tomorrow so I thought hey I can get my hair flat ironed. I called and asked how much just a flat iron is with no wash or anything. I am told $10 or $15 for longer hair. I go in, get it ONLY flat ironed, go to the register to pay and am told it would be $32.00. I was shocked. I was then told it was $22.00. The SAME manager tells me it is $10 extra to flat iron. I say $10 extra? what else did I get done I ONLY HAD A flat iron, just a style. She said styles are $22.00. I told her I was just told over the phone $10 or $15, who told me that? She said I dont know there are a lot of people working here, so you can pay the $22.00 and i'll give you the number to corporate so you can call if you have a problem. I used my $5 coupon and it ended up being $17...for a FLAT IRON. I could have done that at home I OWN A CHI straightener I am just 9 months pregnant and didnt feel like doing it myself. I told the manager I would not be coming back there and she did not seem to care. She was also bragging about a trip she is going on to Mexico since the company is doing so well.
Definately do not go there.
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Anmerle
January 24, 2011
No refund even with receipt
My husband purchased a gift cert for me for xmas. He did keep his receipt for a refund. However, he was not told and did not read the fine print that sll Gift card sales are final.
so as requested I contacted customer service for Mastercuts before posting here. I advised "Sarah" the supervisor at Cust service that I do not use their products or services as I have someone I already use.
She told me to "Google" gift cards exchanges and perhaps I could trade with someone else who also has a giftcard they can't use. Well hows that for customer service, not really a "gift" - card. If I treated muu customers like that yikes!!! Imagine telling your customer, just Google it Im sure you'll find a solution. Get some real policies Meastercuts!!! Shame on your corporation and Boo to your trained supervisors!!
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Mimi
January 4, 2011
Unfairly terminated
for the past 10years i had been an emplyee of regis corporation as a hairstylist.within my decade long devotion and a trusted and stellar employee, i have not know of any complaints, nor have i experienced the ill of any customers based on my work.
that is until December of 2010...this was the month a walk in would come in to the salon and receive a hair cut by me.something i have done many times before.except this time, the customer would leave with a smile on there face
and somehow involed in my life.
a few days before NEW Years, i would make the final drive to work.
picture if you would, a woman of advance age, who lives for her work andlooks forward to not only arriving to her station, but greeting the people she has grown very close to.now picture this same womanbeing told she is not allowed to enter the salon and being told someone had made a complaint to the corporate office about a haircut.
truth be told, no stylist can go an entire career without a single unhappy client, but does it take one complaint to have someone fired.or does it take a conniving youngster of 23 to concoct a story of so whimsical that only the kids of "jersey shore, "would find believable.the quagmire of the termination pales in relation to the unjustifiable and extremely unprofessional manner in which a employee was mistreated and given her walking papers as if her time or devotion was nothing but fodder to be flushed.
thank you REGIS for reveling you extremely ugly nature and for showing your lower level managers that being a professional does not apply
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Markeg
December 29, 2010
Given boils or herpes by hairdresser
I was a frequent customer at this particular salon in the Deerbrook mall of Humble, TX. At first I was very pleased with the service from my cutter, but after a while her attitude began to tell me to leave. She would repeatedly excuse herself before the shampoo to go into the back and while shampooing would rub certain areas with her nails. At the time, I didnt think much of it, but now i have reoccuring boils or possible herpes in those areas. DO NOT TRUST ESMERELDA or anyone else in this dirty salon.
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cspice87
October 5, 2010
Hairjob from hell.
I went into Regis with a positive attitude having met with the stylist before I randomly selected someone new to cut my hair after ten years. I had several pictures, ideas, and things I told her I didn't want done. I wanted a slight trim and blonde highlights in my hair. She pulled my hair through the cap, wouldn't get the cap on tight enough to get the roots properly, she then took the cap off decided that I needed toner on the color left me to take out the trash, then as she washed the unwanted toner out of my hair she left me sitting wet and shivering in a salon seat while she cut SOMEONE ELSES HAIR! I waited fifteen minutes for her to come back and cut my hair. I told her I wanted to keep the length (she immediately cut off 4 inches) I told her I didn't want it layered or formed to my face (she did) She razored it to my nose (I told her to keep the length and to razor it with razor sissors and not a flat razor) Then she thinned it, my hair is already thin. First rule of cutting hair YOU DON'T THIN HAIR THAT IS THIN! It took her three hours for a job that would have taken anyone who knew what they were doing an hour and a half. I kept telling her I didn't want her to do what she was doing but she said to trust her it was just a simple trick she was doing what I asked her to. I paid $90 for this woman to defile the hair that I had been growing out for an entire year. I got home to find that my roots were still an inch long and that I had now had 'cheetah spots' at the roots too.
I have been on the phone with their corporation for 2 hours begging for them to give me my money back so that I may go somewhere and salvage what little hair I have left. They have not listened to me, they have interupted me, they have hung up on me, and they have complained to me about being understaffed and the manager is ALWAYS too busy to speak with me.
Mark my words, Hell hath no fury like a woman with an awful haircut!
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Jfreelan
August 27, 2010
Bad hair cut
I recently got a haircut at the Regis Salon at the Four Seasons Mall in Greensboro, NC. I had no appointment and came to the desk and asked if they would be available to take me. The manager said yes we can and the young lady standing next to her said come on back. I went to the chair, sat down, and settled in only to notice that the Hair dresser named Chelsea Smith was to my left in the back arguing with another employee about who's turn it was to take me because she didn't want to do it. I was very taken back by this and found it to be very unprofessional. If I wasn't in such need of a haircut I would have walked out right then as I was offended. Chelsea eventually came back after losing the battle and I asked her "do you not want to cut my hair" to which she snidely replied "no not really." I was concerned so I asked her if we could find somebody that did because I don't want my hair messed up. She said no it will be fine. It wasn't fine. She asked what I wanted I told her a 3 guard on the sides faded into about half the length off of the top. Long story short she scalped me, cutting my hair way shorter than I wanted. I ended up wearing a hat for the first week afterward. The worst part is that this is the second time I've been there and the first time the girl cut my ear and took the line over my ears so high that I looked like Wild thing from Major league. I would recommend that everyone stay away from this place unless you want to feel unwelcome, pay way too much, and get a bad haircut.
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