Regus Group
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Category: Other
Contact Information United States
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Regus Group Reviews
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trader1234
January 14, 2011
Abusive practices - arbitrary charges
I agree with most of the complaints presented here. Regus "terms and conditions" mention services for which the fees are in their "house rules". The BUSINESS CONTINUITY SERVICE is one of those ripoffs Regus pulls. We are being charged 52% of our monthly office rent for a period of 3 months AFTER THE TERMINATION OF OUR CONTRACT.
Beware also of the TELECOMMUNICATIONS and INTERNET charges - which are another ripoff, as well as the $30/mont/person fee they charge for providing coffee.
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Savanahgreene
January 11, 2010
Billing scam fraudulent charges
Signed up for virtual office mailbox service was signed up for an additional account without my authorization getting billed for services they have not rendered. Avoid these people like the plague. Charging my credit card and sending invoices double billing. What a mess!!
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REGUSTX
November 3, 2009
Employee
I currently work for this place and I have never worked for a more dishonest and dysfunctional place in all of my life. IF I did not NEED this job I would have walked months ago. I have read most of the complaints and can verify that yes, they nickle and dime, they lie, they cheat and if you are not management you are nothing. The work never stops piling up, there is no training and the pay is horrid. I have never seen more drama and all lead by the infamous Ms. Brown. There are no processes in place, nothing to prevent incorrect billing and no one to protect the few that work hard just to get small pay . I worry everyday about the place closing because I see first hand what they do to clients, I feel bad for how they treat not only clients but good people. I search everydayfor a better career, this place has killed my spirit...NEVER SIGN ANYTHING WITH THIS PLACE!!!
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J Bain
July 10, 2009
Office rentals
Regus group are defrauding tenants. Regus gave me a lease with the amount I agree to pay. However, after locking me into a lease they show up with a new bill for twice the amount. There were all of these hidden cost and to top things they charge me what they call state and federal taxes on the furniture inside the furnished office I rented. Example of hidden cost, they charged me $66. plus tax a month to use the telephone which comes with the office. They charged me tax on the furniture inside the office. The charge me $31. plus tax a month on the phone line coming into the phone. They charge $36. plus tax a month for the receptionist answering the phone. They force me to pay for kitchen Amenities even though I told them I do not need to use the kitchen. That fee is $30. plus tax a month. They even charge $10. a month for me to have my phone number listed with the phone company, a service which if free by the phone company. So in reality they are making $10. a month on a service the phone company is providing. They list in their proposal that the moving cost is $75. However, when I got my bill, not only was my rent doubled, but the moving cost had now increased to $99. for them to hook up the internet. $75. Set up fee for office products, which amount to a very small desk, a chair and very small filing cabinet. Mind you all these items were already inside the office when I viewed the office. They charge $49 for telephone line installation. I am sure the phone lines were already installed since it was a fully functioning office. $99 telephone set up, meaning to hook me up to voice mail and then placing the phone in my office. The will not allow me to bring in my own phone, they instead says I need to rent a phone from them for $66. plus tax. On top of that I have a phone bill coming. The list goes on and on. I know I am being defrauded by the Regus group. The problem is if I do not pay they will lock me out of your office. I know what they are doing is illegal, however, what can I do?
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Disappointed Client
March 31, 2009
Dishonest Practices
Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
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