regus
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Category: Services
Contact Information
Japan
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regus Reviews
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Scott Amber
May 11, 2011
Great Service
Service of Regus is really great.
My company started using rental office in Japan.
Sales Manager and Receptionist are professional, Room is great,
I really enjoy to use Regus everyday.
In this site, Many people have complained about regus,
but, thats not true!
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The Happiest Girl To Hold A Martini
May 5, 2011
REGUS
I HAVE TO SAY I AM SHOCKED TO READ SOME OF THESE COMPLAINTS ABOUT REGUS GROUP. I HAVE WORKED FOR REGUS FOR A YEAR AND I ABSOLUTELY LOVE IT HERE. I HAVE GREAT RELATIONSHIPS WITH ALL MY CLIENTS, WHO I ADMIN FOR DAILY AND I HAVE A FANTASTIC RELATIONSHIP WITH MY MANAGEMENT TEAM. WE GO ABOVE AND BEYOND TO HELP OUR CLIENTS AND ENSURE THEIR HAPPINESS HERE. I LOOK FORWARD TO GOING TO WORK KNOWING THAT WHAT I DO HELPS PEOPLE WITH THEIR GROWING BUSINESSES AND HELPS THEM FOCUS ON WHAT THEY NEED TO DO.
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Regus USA
May 5, 2011
Non-Complaint
My complaint is that you're ALL complaining! First off, THE REGUS GROUP, or REGUS, has no affiliation with any other company called Regus Investment Group or Regus Realty or Realtors, so the scam artists you're talking about here has nothing to do with REGUS! Second, all these complaints have no merit, mostly because half don't have to do with REGUS, and the other half because I know firsthand what kind of company Regus is. I've been working for Regus for 4 years now and have never had one client complaint, or employee/coworker ever talk negative about the company. Regus offers a great working environment and unlimited experience for those who use the chance to push themselves and be ambitious with their future career opportunities, especially the ones that Regus has to offer. Working for Regus allows you to use your skills to the best of your ability and lets you create a professional work atmosphere that's exciting and a great learning experience. I would recommend anyone apply for a position with a Regus center if they want to gain an immeasurable amount of knowledge and work experience in a business environment.
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leyulacam
April 1, 2011
Virtual Offices
Regus are a joke, They are fantastic at getting people in the door with all their "special" offers though that would appear to be the ONLY way they can get clients through the door, due to the amount of complaints i hear about them these days, and even then they do not deliver on what they promise! They lie through their teeth to get people on board and customer service would appear to be bottom of their list of priorities!!! They put you in contracts that are near on impossible to get out of with their fantastic "Auto renew" service and they have a 3 month notice period, i saw a quote one here which stated regus are the like the Hotel California, you can check in but you can never leave, fantasic and very very true. If flexibilty is what your after forget them!!! Their call charges are through the roof, if you are considerig getting phone answering with them...DONT, they just DO NOT value existing clients! The moment they have you through the door, they could not give toss about you. In fact it took me 4 days to get someone from their customer service team to call me back but they were sure as hell happy to take my money and insist i setup the same day i called!!! AVOID REGUS LIKE THE PLAGUE, do not be sucked in by their cheap prices and setup costs! Trust me for the poor service you are almost guaranteed to receive it IS NOT worth it.
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BA-Argentina
February 10, 2011
hidden renewal clauses and misleading info by Reps
Good morning. I've read what happened to Jeff in the US and I am sad to say that THE SAME situation is happening to me right now in Buenos Aires, Argentina. The hidden 3 month Virtual office fee/contract renewal that, after the 12 month contract I've signed, Regus try to charge me. Nobody seems to take over my complaint that started as soon as I received the invoice but the one who answered, did that in a rude way and by email ( I don't know where she is or who she is). the GM who sold me the 12 month package is in the office all the time and say nothing about this even when I copied him in my several emails. Someone from somewhere answer my emails in a rude way saying that I have to paid what I've signed (in fact the contract is not clear whatsoever about this) However That's not the point because I stated very cleary that my commintment was for a campus office for 12 month. In fact I've got a rate for a 12 month package NOT A 15 month package with another kind of product I never was intesrested in. What surprirsed me is that the modus operandis is being exactly as it is stated by Jeff in this Board and exactly as happened in many places according to intentet so, now, I think is not missmanagement here but an organized way to collect money and, of course, get rid of the clients for good.
The botton line is that since January 6th when this nightmare started I try to go to the office as less as possible due the bad atmosphere and because I do not know what they are capable of so, I do not want to face an awful moment.
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London tenant
November 15, 2009
hidden charges/inefficient billing
I recently signed an agreeement with Regus-move-in date is December, and I have had ongoing problems with the billing department as well as having discovered that I am locked into a 3-month virtual office agreement post-my tenancy ending. Specifically, though I provided the billing department with my credit card details for my deposit, they still have not deducted the amount from my c. card. Though I e-mailed and posted my direct debit mandate form back to them in September, still, no direct debit has been set up as of yet. Instead, I received an invoice for December with two late payment fees on it! Two late payment fees I refuse to pay, given I provided Regus with all the information they needed in order to take the necessary payment, yet they failed to do so.
My recent problem that prompted this complaint is that, to my horror, I stumbled across numerous on-line negative write-up's on Regus, by Regus tenants, specifically, re-the hidden charges, the most common one being the 3-month automatic VO agreement. I decided to look at my T & C today and to my horror, see that I may have signed up for a 3-month VO agreement after my current lease ends. I find this so dishonest of Regus because when I signed my agreement, the only charges put on my agreement were the ones I agreed to-my area sales manager did not mention a VO agreement. I need to explain that I am a sole trader, I earn about £40, 000/year (before deducting my expenses). I am not a big corporate company and simply can't afford a VO agreement that I did not agree to, or need. It is wrong to assume that all Regus tenants will need a VO. I have no need for one. My Centre Manager will not be answering my calls-I take all of my own calls due to the nature of my work. I am not one of theit big clients, and I feel strongly that their contracts should be modified according to their tenant's needs and more importantly to their income. I am now wondering if signing my agreement was the biggest business mistake I have made thus far. I am a small company and find the hidden charges most dishonest. This is no way to welcome a new tenant.
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twitter.com/sharescams
November 13, 2009
Crminal activity being carried on from Regus Offices
Regus provide office space, virtual offices and mailbox services. Numerous boilerroom scam companies work from these addresses. A boiler room scam normally involves cold calling people and hard selling worthless shares, however they also call genuine shareholders and offer to buy their shares at a premium but requesting a fee up front, when the fee is paid it is stolen.
Regus facilitate this criminal activity by allowing these companies to operate from their offices. Many of the companies are the subject of warnings from regulators in the UK, Sweden, Austria, Switzerland, New Zealand and Australia. An e mail complaint to Regus about this matter has not been answered.
The following offices are commonly used, a search of the office address followed by the word 'scam' will return numerous hits. These scams have been operating for several years from Regus offices. This is not an exhaustive list.
14 Rue Du Rhone, Geneva
Seefeldstrasse 69, Zurich
18 Ave Louis Casai, Geneva
Further details can be found at twitter.com/sharescams
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pharlap
November 11, 2009
fraud
1 regus uses usa government name to convince of legitimacy...tells you to have signature witnessed by attorney
as government checks and must approve application??????
2 doesnt send receipt/invoice either hard copy or by email
3 deducts simply fantasy amounts from your bank account with no explanation
4 rang many times to audit my paid for services..had never heard of my account
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smallbusiness13
August 18, 2009
fraud
We are a small media company that needed an office so that we can conduct our business in a professional manner. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. Also, by contract, we were told that they would include our name in the business directory at no charge. Initially, after the first month of billing, they charged us for the business directory fee and began charging all these other fees that were not stated in the agreement. They also told us that they would NEVER tell our clients that they were a virtual office, but a part of our company and I heard from several sources that they in fact told our clients that they were an answering service. Also, they did not answer the phone as they were supposed to on a regular basis and a couple of times all my voice mails were wiped out. After this happened, I started directing my clients to reach me at alternative locations and reduced the amount of mail handling that would come to the office. Nevertheless, we were charged about $500 a month for fees that did not exist. If we were late on payment for a week, they would shut off the service and voicemail theatening me and charging a $45 late fee. I have never experienced this and feel extorted as a small business and am very angry and distraught by this. I want people to know what happened so that this doesn't happen to you. If you are in need of a virtual office, STAY AWAY FROM THEM!! THEY ARE CROOKS, CRIMINALS AND LIARS!!!. God help you if you sign with them.
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