Rehm Animal Clinic
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Category: Family & Pets
Contact Information Loxley, Alabama, United States
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Rehm Animal Clinic Reviews
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TRACY24
November 1, 2010
VET CARE
We took our poodle to Rehm animal clinic on Hillcrest Road in Mobile on October 28. 2010 as we thought he was having trouble having a bowel movement. We learned that he had more trouble than that according to the vet, Dr Chris Rehm. He told us that our dog had heart, kidney and back problems as well as needing to have his teeth cleaned and that he had tape worms and needed to be dewormed and an IV as well. We have had our poodle since he was 8 weeks old and he now was 11 years old. It true that you get very attached to an animal and yet a vet should not play with emotions as he did and as the staff did. I asked if he was dying and if so how long? I was told that he can be cured and that he could live another 2 to 3 years with treatment. I told them to treat hin and they did...as well as treated themselves to CASH. We left that day with a bill of 615.00 and came home and started giving the meds. On Saturday the 30th of October 2010 he was worse and I called the vet and he told me he wanted to put him on three more meds and that I can pick them up and they would help him even more...Well he helped himself to another 215.00.
My Poodle DIED at 8:10 Sunday morning and I am glad that we were all there around him as to let him know how much he was loved and stilled loved and will forever be missed but never forgoton.
Rehms knew he was dying and yet never advisored us of this..TO THEM IT IS ALL ABOUT HOW MUCH MONEY I WILL NEVER EVER GIVE THEM ANY KIND OF REC.
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Emelde
October 4, 2010
Dead Dog; Horrific Experience
My seemingly (fairly) healthy senior citizen dachshund started vomiting in the wee hours of Saturday morning. Then he seemed better, and I thought he'd just eaten something he shouldn't have. But later on Saturday morning he declined rapidly.
Because it was Saturday, my vet was not reachable. Her on-call doc referred me to Rehm. I rushed him out there, and was told there was no one ahead of me and the doctor would be right in. However, it took about 20 minutes for the desk to input the pet info into their computer. They didn't ask for much. It's hard to comprehend why that wasn't a 5-minute job or not necessary at all before seeing a doctor since this was clearly an emergency. Young vet with obviously limited knowledge and experience came in after about 30 minutes and immediately wanted to run several hundreds of dollars in tests, while simultaneously telling me my 15.5 year old dog was in critical condition.
I knew he was severely dehydrated and pleaded with her to please start a fluid IV to try to deal with that. Vet yammered and yammered, trying to sell me the hundreds of dollars in tests. It was obvious that she is an expert at playing on the emotions of we pet moms, who clearly love our dogs and want them to survive. I asked if it would be necessary to stabilize him first before anything related to any test would matter? Her answer was, "Yes, but she'd recommend blah blah blah blah blah." Almost an hour after arriving, they finally started him on an IV and intravenous antibiotics to try to stabilize him. And that only happened because he vomited again, on the examining table, and she said she couldn't hear a heartbeat. She rushed him to the back to resuscitate him. THEN told me they started the IV.
They absolutely would not allow me to stay with him or even see him. And she told me it would take about 6 hours before they would know if he was stable. Because I was never allowed to see him, I have no idea whether he was already dead and they lied to me to earn an easy few hundred dollars since they're all about the money there. Vet called 2 hours later to tell me he died. She was surprised when I wanted to come get him to bury him. I could tell by the smell that they didn't clean him before putting him in a box so I took him out and cleaned him up before packing him up to bury him. I could find no indication of an IV having been on/in him.
While my dog was old and might have had something serious wrong with him, I'll never know if he'd be happily walking in the park today if IV fluids had been started in a timely manner. If you can avoid Rehm, do yourself a favor: Stay away from them.
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boxrmom
July 9, 2010
Response
A website for complaints only is so ridiculous! A few bad experiences could well destroy the reputation of these businesses. I am responding to the negative posts regarding Rehm Animal Clinic. This is the ONLY place I would take my animal. They are very caring and offer first rate service. They may be more expensive than other vets but in my opinion, you get what you pay for. Their high standard of service far exceeds any other practice in our area and I have seen how many run from the inside out. In the past, I also felt that Rehm was pricey but now that I am more informed and educated, I say again that you get what you pay for. Their vets excel in their fields and Dr. Metcalfe is the best ortho in this part of the country. Their vet techs and office staff are well trained and capable of handling all that is required of them. And now, they have extended their hours until midnight in order to relieve the financial burden of afterhour’s fees. What other clinic in Mobile offers that? None! And everyone should remember that there are always two sides to every story. The incidents referenced are told by untrained individuals who do not even comprehend the full extent of their dog’s condition. There are so many variables to the treatment of each injury or illness and so many inconsistencies with these statements…..it would be ridiculous to accept these incidents as pure fact.
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Connie Colley
June 1, 2010
Lack of care after being a client for 20 years
I have taken my pets to Rehm Animal Clinic for over 20 years. My Shorkie who has been to Rehm a minimum of once a month for the year 2010, was again having a problem. I was unable to take my dog today, so my son took him in. I have paid Rehm more than $2, 000 through April 2010, for pet care. I told my son to just have Rehm put the charges on our account and we would pay as we always have. He was told that if there was an outstanding balance on an account (160 from the last visit of some $400), we could 1) pay for today's visit, and 2) leave the 4 prescribed medications today, and hope my dog got better; and hope we could purchase the necessary medication at a later date, or be reported for stolen services. At the time my son informed me of this situation, I immediately requested my pet's medical records, and paid my bill IN FULL AS DEMANDED. Does anyone have a suggestion for a good veternarian, that will work with their clients that have always paid the bill over 2 or 3 months when the bill exceed 500 plus dollars and have been a client for more than 20 years. Makes one wonder where the Rehm family vacations? I guess when you have as many mouths to feed as the Rehm family does, you need to get all of your money in full, no matter the circumstances. Money comes first always. Is your pet really as ill as prescribed by the "vet" on the demand pay plan? Do you really need all those x-rays and blood tests?
Just wondering!
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sheb
January 14, 2010
Disrespect
Yesterday, I called Timber Run to hopefully schedule an appt. for a spade for a new kitty that we found. The receptionist told me she wanted to let me know that she was getting ready to send my balance from a recent dog that died to the attorney. The receptionist went on to say that our account was closed on account of us not paying for services. I was taken back, as I, nor my husband, were aware of this bill. We paid over 2 thousand dollars to try to save our dog, and another $260 something would have been paid a while ago if we had known.
Wow! This could have been handled more professionally. For example, “Are you aware that you have a balance with us?” Or a phone call to our home would have been great. When she was done, she asked if I wanted to schedule an appt. for the kitten, and I told her I would continue services with another vet. I guarantee, the vet hospital I am going to would not have communicated in such a fashion. When someone loses a pet, things can be overwhelming, and 6 months later, my heart still hurts over losing my dog. And sadly, I think the vets at Rehm do a fantastic job, but I will not seek services there anymore because, of what I feel, was ill treatment from the front receptionist.
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