Wanting to invest in a good winter coat, I bought one from Reiss for £295. I decided to return it after 2 days as it felt snug and looked too long on me. I took it to the branch at the bottom end of Longacre road (close to Leicester Sq, London) only to be told very rudely by the shop assistant Lorraine that I couldn't return or get a credit note for the item as I had worn it. She did not inpsect the item or look at my receipt. Reiss stipulate that in order to return the item and get a credit note (no refund available), the item needs to be in the same condition it was in when bought and any exchanges or return for credit note needs to be within 14 days of purchase, stipulations which I had adhered to. Knowing that there was another Reiss on the top end of Longacre Road (closer to Covent Garden), I left without an argument and tried there only to be informed that Lorraine had called the manager at the second store to warn him about my trying to return a worn item! He in turn was offensive to me from the get-go. After explaining to the manager there about the way Lorraine has spoken to me and after he took a look at the jacket (which still had its tag on and was in pristine condition) and compared it to one hanging on the clothes rail, he apologised and issued me with a credit note. I've never felt more humiliated and not to mention cheated out of my money. Definitely not what I expected from what I mistakenly thought was a more distinguished retailer. I'll never shop there again.